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3. If you need further help on how to use Microsoft® NetMeeting™, select the “Help” under the manual
bar and choose the topic you need. Or you can visit the following website: http://www.microsoft.com/
windows/netmeeting.
1.3
MEGA
PIXEL
8 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer
support hot-line. See your registration card for helpline contact details.
I receive an error message when I
am installing “My Camera Driver
My Camera Driver does not
load.
If you need to change batteries, and
retain the images in your SPYPEN MEMOs
memory, ensure you are connected to a
PC which is turned on via the USB cable,
which will then draw power from the PC
whilst you insert new batteries.
I cannot run the My Camera
Driver.
LCD displays “
.
Put My Spypen Memo CD in the CD-ROM
drive.
Check the Connection.
or
Install 2 x AAA Batteries.
or
Switch the Flash Bar to ON and check to
see if the Green LED lights up. If the LED
is continuously you have enough power, if
the LED does not light up within 30 sec-
onds, this means you need to replace the
batteries.
Keep hands and garments away from the
Flash Light. Hold the base of the SPYPEN
MEMO with the left hand and operate the
Shutter Button and Mode Button with your
thumb and forenger.
I cannot activate my SPYPEN MEMO
by pressing the Mode Button.
My Flash Unit is not properly con-
nected.
or
There are no batteries installed in
the Flash Unit.
or
The batteries in the Flash Unit have
no or insufcient power.
My Flash Unit will not operate.
My image is too dark even though I
used the Flash Unit.
I receive a message no image to
download when I try to upload to my
computer.
Connection failure. Check all cables connections are secured.
Conict with another camera driver
capture device.
If you have any other camera installed on
your computer, remove the camera and
it’s driver completely from your system to
avoid conict with another camera or cap-
ture device.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager. Double click on
“CD_ROM”, double click on “CD-R (nor-
mally the manufacturer’s name. click on
“Settings”. Ensure “Auto insert notica-
tion” is ticked and the “disconnect” is
ticked. If you change the settings the
computer will ask you to restart your PC.
Click “Yes”.
Upload all images to your PC and replace
batteries.
My CD Installation wizard does not
work.
I cannot access any PhotoFantasy’s
templates.
No CD in CD-ROM drive.
Shut down all other applications and
attempt to reinstall the driver, or download
the updated driver from www.spypen.com
and install the updated driver.
Check the USB controller in your BIOS
if they are activated. If these does not
work contact your national customer sup-
port representative.
The Flash Light is obstructed by
something
or
The LED indicator is not lit up.
Insufcient battery power or batter-
ies is missing.
The auto installation le is switched
to off
or
The CD-ROM is disconnected.
This means there is insufcient power
to upload images to your computer.
Symptom Problem Solution
16


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