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Appendix A: Troubleshooting 283
Appendix A: Troubleshooting
Before you begin troubleshooting, take some time to check your hardware and software
installation. To review the system requirements, see “System requirements” on page 313.
Update your software: We recommend installing the latest operating system updates for
Windows.
Free space: Make sure you have 10 GB or more on your boot drive for paging.
Check your hardware: Ensure that all installed hardware is functioning normally with the
latest drivers, and is not flagged as having a problem in Device Manager (see below). If any
devices are flagged you should resolve the issue before starting the installation.
Get the latest drivers: We also highly recommend installing the latest drivers for your
graphics card. Each time it is launched, Pinnacle Studio verifies that cards support DirectX.
Opening Device Manager: The Windows Device Manager, which lets you configure your
system’s hardware, has an important role in troubleshooting.
The first step in accessing Device Manager is to right-click on My Computer, and then select
Properties from the context menu. This opens the System Properties window. The Device
Manager button is listed on the left panel.
Ensure that all installed hardware is functioning normally with the latest drivers, and that
nothing has been flagged in Device Manager with the yellow exclamation mark icon
indicating an error condition. In the case of a driver problem that you cannot resolve yourself,
contact the device manufacturer or your computer vendor for assistance.
This section contains the following topics:
Contacting support
•Forums
Compatibility with past content
Capture hardware compatibility
Serial number information
Contacting support
Learn about all of your support options on our website:
www.pinnaclesys.com/support
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