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www.PHOENIXGOLD.com
Phoenix Gold iSeries
11
Troubleshooting
Problem Solution 1 Solution 2 Solution 3
No Power Check that all plug and
play connections are
secure.
Check that the amp is
receiving 12v by ensuring
it is hooked up properly to
the battery.
Check that the in-line fuse
is not blown.
No sound Check “No Power”
solutions
Amplier may have reset.
Please cycle the ignition.
Go into tools menu on the
LCD and press the reset
icon.
No sound from subwoofer Make sure the subwoofer
is connected properly to
the amplier.
Distorted audio Go into tools menu on the
LCD and press the reset
icon.
LCD Display turns on but
screen is white
Please contact our tech
support department at
888-228-5560 for further
assistance.
iAMP PC Interface displays
error message upon start
up
Amp must be installed in
car with ignition on and
audio playing.
PAC-UP must be plugged
into the PC and the 5-pin
port on the iAMP.
Close and re-open
the program once all
connections and steps are
made.
Amp is congured to the
wrong audio system
Verify that blu/wht wire is
connected accordingly
for your vehicle and then
reset the amplier via the
tools menu. please see the
included addendum for
proper connection of the
blu/wht wire.
If you are unable to resolve your issue please contact your nearest authorized Phoenix Gold dealer for assistance.
You can locate your nearest dealer via our dealer locator at http://www.phoenixgold.com/buy.aspx.
11


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