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28 EN
The device is not correctly connected.
Connect the device correctly.
The soundbar is already connected
with another Bluetooth device.
Disconnect the connected device,
and then try again.
Quality of audio play from a connected
Bluetooth device is poor.
The Bluetooth reception is poor.
Move the device closer to the
soundbar, or remove any obstacle
between the device and the
soundbar.
I can’t nd the Bluetooth name of this
unit on my Bluetooth device.
Ensure the Bluetooth function is
activated on your Bluetooth device.
Re-pair the unit with your Bluetooth
device.
Wi-Fi
Wi-Fi Connection cannot be established.
Check the availability of WLAN
network on the router.
Place the Wi-Fi router closer to the
unit.
Make sure the password is correct.
Check the WLAN function or reboot
the modem and Wi-Fi router.
Dolby Atmos
Cannot achieve outstanding Dolby
Atmos eects.
For non-HDMI connections (such
as use of USB, Bluetooth, Optical or
AUDIO IN), limited height surround
eects are generated. See the
section of ‘Dolby Atmos’ about how
to achieve best Dolby Atmos eects.
Play-
Cannot discover the Play- supported
devices from the app.
Make sure the device is connected to
the Wi-Fi.
Cannot play Play- music.
Certain network service or contents
available through the device may
not be accessible in case the service
provider terminates its service.
When the rst time set up is not
successful, close the Philips Sound
app powered by DTS Play-. Restart
the app.
When the speaker was set as Stereo
Pairs or Surround Sound, the speaker
need to be disconnected in the App
before use separately.
Remote control does not work
Before you press any playback
control button, rst select the correct
source.
Reduce the distance between the
remote control and the unit.
Insert the battery with its polarities
(+/-) aligned as indicated.
Replace the battery.
Aim the remote control directly at
the sensor on the front of the unit.
This is a 15 mins power o function,
one of the ERPII standard requirement
for saving power
When the unit’s external input
signal level is too low, the unit will
be turned o automatically in 15
minutes. Please increase the volume
level of your external device.
The subwoofer is idle or the indicator of
subwoofer do not light up
Please unplug power cord from
the mains socket, and plug it in
again after 3 minutes to reset the
subwoofer.
28


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