Manual Philips Senseo HD 7860 (page 4 of 9) (English)

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Problem Solution

You have used the SENSEO

coffee machine at an altitude

higher than 2200 metres above sea level. This has caused the

water in the machine to start boiling before it has reached

the required temperature, which prevents the machine from

functioning properly. Switch off the machine and no longer

use it at altitudes higher than 2200 metres above sea level.

The light in the

on/off button

continues to ash

rapidly.

Make sure that:

the water reservoir is placed properly;

there is enough water in the water reservoir (i.e. above the

q MIN level if you want to brew 1 cup);

the ambient temperature is not lower than 10°C. If it is, the

machine does not function properly.

When I push one

of the buttons,

nothing happens.

Make sure you have inserted the plug properly into the wall

socket. Also make sure you have closed the lid and locked the

lid lever. If the lid is not closed or the lid lever is not pushed

until it locks with a click, the machine does not work.

Water leaks from

the machine.

You may have lled the water reservoir beyond the MAX

level. Never ll the water reservoir beyond this level.

Perhaps the sieve in the centre of the pod holder is clogged.

If it is, unclog the sieve by holding the pod holder under a

running tap. If necessary, use a washing-up brush or a pin to

unclog the sieve.A

Check if the coffee pod is placed properly in the centre of

the pod holder.

Check if the sealing ring is not stuck under the edge of the

water distribution disc (see drawing at the beginning of this

user manual).

It is perfectly normal for some drops of water to spill onto

the worktop. This may happen, for instance, when you place

or remove the water reservoir. Be careful when you remove

used coffee pods, for there may still be some water on the

pods.

Perhaps you removed the water reservoir when the coffee

machine was heating up. This may cause some water to leak

out of the machine (this water normally ends up in the water

reservoir).

If none of the above solutions solve the problem, contact the

Philips Consumer Care Centre in your country.

I cannot open

the lid.

A vacuum may have temporarily formed under the lid.

Switch off the machine and wait 24 hours before pulling up

the lever to open the lid. Do not use force when pulling up

the lever to open the lid.

When the lid opens, take out the pod holder and unclog

the hole by holding the pod holder under a running tap. If

necessary, use a washing-up brush or a pin to unclog the hole.

Make sure you do not move the SENSEO

machine.

Moving the machine, placing it outdoors or in a cool or cold

environment does not accelerate the unlocking of the lid.

Do NOT put the SENSEO

machine in the fridge or freezer,

as this does not accelerate the unlocking of the lid. You can

prevent the lid from getting locked by cleaning the pod

holder regularly. Never put ground coffee (lter-ne grind) in

the pod holder. Prevent pods from tearing by placing them

in the pod holder with the convex side pointing downwards.

Check if the coffee in the pod is evenly distributed when you

place the pod in the pod holder. Press the pods lightly into

the pod holder.

If problems continue to occur, contact the Philips Consumer

Care Centre in your country.

The machine

produces less

coffee than before.

Perhaps the sieve in the centre of the pod holder is clogged.

If it is, unclog the sieve by holding the pod holder under a

running tap. If necessary, use a washing-up brush or a pin to

unclog the sieve.

Descale the machine (see chapter ‘Descaling’).

We advise you to use the special SENSEO

Descaler (HD7012, HD7011, HD7006).

Read the instructions on the package of the descaler.

Note: The special SENSEO

descaler can be bought in the shops that sell SENSEO

machines or on the internet at www.support.philips.com

Descaling procedure

1 Mix 50 grams of citric acid with 1 litre of water in a measuring jug. Stir until

the powder is completely dissolved.

2 Fill the water reservoir with the descaler mixture. Then put the water

reservoir back into the coffee machine. (Fig. 29)

3 Press the on/off button 3. (Fig. 10)

The machine is ready for use when the light in the on/off button lights up

continuously.

4 Place the 1-cup pod holder q with a used coffee pod in it in the coffee

machine. Close the lid and make sure it is properly locked.

Note: Always put a used coffee pod in the pod holder when you descale the machine. This

pod serves as a ‘lter’ to prevent the sieve in the pod holder from getting clogged with

scale residue.

5 Put a bowl with a capacity of at least 1500ml under the spout to collect the

descaling mixture. (Fig. 28)

Note: Make sure the bowl is placed stably on the drip tray or the foot of the machine to

prevent it from wobbling or toppling over during descaling. You can also use a square or

rectangular container.

6 Press the 2-cup button qq and let the machine operate. Repeat this until the

water reservoir is empty. (Fig. 30)

Never interrupt the descaling process!

7 Repeat steps 1 to 6. Replace the used pod with another used pod to lter out

the scale residue.

Note: To descale properly, you have to use 2 litres of descaling mixture.

Note: Make sure you push down the lid lever until it snaps home with a click. You can only

start the descaling process when the lid is closed and the lid lever is properly locked.

8 Rinse the water reservoir with tap water. Fill the water reservoir up to the

MAX indication with tap water and repeat steps 3 to 6.

Note: Do not rell the water reservoir with used hot water or the used descaling mixture.

9 Fill the water reservoir with fresh tap water up to the MAX indication again

and repeat steps 3 to 6 once more.

Note: Always rinse the machine by letting it empty two full water reservoirs.

Note: You can also rinse the machine by letting it complete two ushing cycles as

described in ‘Flushing’ in chapter ‘Cleaning’.

10 Remove the used pad and clean the pod holder after descaling to prevent the

sieve in the centre from getting clogged.

Frost-free storage

If the machine has already been used and therefore has been ushed with water, you

may only use and store it in a frost-free place to prevent it from becoming damaged.

Replacement

All removable parts can be ordered from your Philips dealer or a Philips service

centre.

Environment

- Do not throw away the machine with the normal household waste at the end

of its life, but hand it in at an ofcial collection point for recycling. By doing this,

you help to preserve the environment (Fig. 31).

Guarantee & service

If you need service or information or if you have a problem, please visit the Philips

website at www.support.philips.com or contact the Philips Consumer Care Centre

in your country (you nd its phone number in the worldwide guarantee leaet). If

there is no Consumer Care Centre in your country, go to your local Philips dealer.

The purchase of the Philips SENSEO

coffee machine does not exhaust any of the

rights of Sara Lee/Douwe Egberts or Philips under any of their patents nor does it

confer upon the purchaser a licence under these patents.

Troubleshooting

This chapter summarises the most common problems you could encounter with

the machine. If you are unable to solve the problem with the information below, see

chapter ‘Guarantee & service’.

Problem Solution

The light in the

on/off button

continues to ash

slowly.

You have not yet ushed the machine. See chapter ‘Preparing

the machine for use’.

4222.200.0399.1

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Others manual(s) of Philips Senseo HD 7860

Philips Senseo HD 7860 User Manual - German - 8 pages

Philips Senseo HD 7860 User Manual - Dutch, French - 2 pages

Philips Senseo HD 7860 User Manual - Spanish - 5 pages

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Philips Senseo HD 7860 Manual - All languages - 2 pages

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