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Error
code Problem Possible solution
11 Machine needs to adjust
to room temperature Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature. Switch off
the machine for 30 minutes and switch it on again. If this does not
work, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
14 The machine is
overheated. Switch the machine off and switch it back on again after 30
minutes.
19 The machine is not
connected to the wall
socket properly.
Make sure that the small plug of the power cord is properly
connected to the socket on the back of the machine.
Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-care. If
you are unable to solve the problem, contact the Consumer Care Center in your country. For contact details,
see the warranty leaflet.
Problem Cause Solution
There are some coffee
residues inside my new
coffee machine.
This machine has been tested
with coffee. Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely new.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray.
Empty the drip tray daily or as soon as the
red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to collect
rinsing water that comes out of it.
The 'empty coffee
grounds container' icon
remains on.
You emptied the coffee grounds
container while the machine was
switched off, or placed it back too
fast.
Always empty the coffee grounds
container while the machine is switched
on. Remove the coffee grounds container,
wait at least 5 sec. and then insert it again.
The machine prompts to
empty the coffee grounds
container even though
the container is not full.
The machine did not reset the
counter the last time you emptied
the coffee grounds container.
Always wait approx. 5 seconds when you
place back the coffee grounds container.
In this way the coffee grounds counter will
be reset to zero and the number of coffee
pucks is counted correctly.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter won't
reset.
18

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