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Problem Cause Solution
The machine grinds the
coffee beans, but coffee
does not come out or
coffee comes out slowly.
The coffee exit duct is blocked. Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Switch the appliance off
and on again.
The AquaClean filter was not
prepared well for installation.
Switch off the machine and remove the
filter from the water tank. Immerse the
filter upside down in a jug with cold
water and wait until no more air bubbles
come out. Place back the filter in the
water tank, restart the machine and
dispense 2-3 cups of hot water.
The grinder is set to a too fine
setting.
Adjust the grinder to a coarser setting.
The brew group is dirty. Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
The machine circuit is blocked
by limescale.
Descale the machine.
The milk does not froth. The milk carafe is dirty or not
inserted correctly.
Clean the carafe and make sure that you
position and insert it correctly.
The milk dispensing spout has
not been opened fully.
Make sure that the milk dispensing
spout is in the correct position.
The milk carafe is incompletely
assembled.
Make sure that all the components
(especially the milk tube) have been
assembled correctly
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactose-
free milk.
There is water under the
machine.
The drip tray is too full and has
overflowed.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray. Always empty the drip tray before
you start descaling the machine.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
You have already replaced the
AquaClean filter 8 times.
Descale your machine first and install
the AquaClean filter. Always activate the
AquaClean filter in the menu (see
'Activating the AquaClean filter'). Also do
this when you replace the filter.
26
English
25


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