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Error code Problem Cause Possible solution
The brew group is not
positioned correctly.
Switch off the machine. Remove the
brew group and reinsert it. Make sure
the two reference signs on the side
match before you slide the brew
group back into the machine (see
'Reinserting the brew group'). Then
switch the machine on again.
05 There is a water
circuit problem.
There is air in the
water circuit.
Switch off the machine. Make sure
you insert the water tank into the
machine properly. Check if the water
tank compartment is clean and free
from coffee beans. Then switch the
machine on again.
Restart the machine by switching it
off and on again. Try to dispense 2-3
cups of hot water.
The AquaClean filter
was not prepared
well before
installation.
Switch off the machine and remove
the filter from the water tank. Then
switch on the machine again and
dispense 2-3 cups of hot water. If this
works, prepare the AquaClean filter
for installation (see separate quick
start guide) and reinsert it in the
water tank. If again error code 05
appears on the display, the filter
needs to be replaced.
14 The machine is
overheated.
This can have several
causes.
Switch the machine off and switch it
back on again after 30 minutes.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. Support videos and a complete list of frequently asked
questions are available on www.philips.com/coffee-care. If you are unable
to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
Cause Solution
The machine does not
switch on.
The machine is disconnected or
the main switch is in the 'off'
position (0).
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
The machine is in DEMO
mode.
You pressed the standby button
for more than 8 seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
20
English
19


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