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26 EN
8 Troubleshooting
Warning
Never remove the casing of this apparatus.

the system yourself.
If you encounter problems when using this



philips.com/welcome). When you contact

and the model number and serial number are
available.
No power

device is connected properly.

outlet.
No sound

Check the network connection. Set up the
network again if needed (see 'Connect to

page 12).
Check if you have selected the correct
audio source.
No response from the unit
Press and hold
on DS6800W for more
than 5 seconds to reset the device. Then
set up the Wi-Fi network for DS6800W
again (see 'Connect to your home Wi-Fi



Remote control does not work

select the correct source with the remote
control instead of the main unit.
Reduce the distance between the remote
control and the unit.
Insert the battery with its polarities (+/–
signs) aligned as indicated.
Replace the battery.

sensor on the front of the main speaker.
Wi-Fi network connection failed
Check if your Wi-Fi router is Wi-Fi


routers.
If your Wi-Fi router is Wi-Fi 802.11n

802.11b/g mode. DS6800W does not
support connection to routers with
802.11n only.
This device does not support the WPS-
PIN method.
If your Wi-Fi router supports WPS and
the WPS-PBC method but fails to connect

method (see 'Scenario 2: Connect to a
non-WPS router' on page 13).
Enable SSID broadcast on the Wi-Fi router.
Keep away from potential sources of

such as microwave ovens.
If you fail to use your PC for Wi-Fi network

Wi-Fi network. You cannot use Ethernet

Make sure that the SSID name of your
home router consists of alphanumeric

characters like %/#/* inserted.

'Philips_Fidelio XXXX' in the setting

symbols.

network name (SSID) may be created
automatically when you use WPS for

network name (SSID) to a simple one that

also change the Wi-Fi security mode to
secure your network.
25


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