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HDMI connection issues
There are problems with HDMI devices:
Note that HDCP (High-bandwidth Digital
Content Protection) support can delay the
time taken for a TV to display content from
a HDMI device.
If the TV does not recognise the HDMI
device and no picture is displayed, try
switching the source from one device to
another and back again.
If there are intermittent sound disruptions,
check that output settings from the HDMI
device are correct.
If you use an HDMI-to-DVI adapter
or HDMI-to-DVI cable, check that an
additional audio cable is connected to
AUDIO IN (mini-jack only).
Computer connection issues
The computer display on the TV is not stable:
Check that your PC uses the supported
resolution and refresh rate.
Set the TV picture format to unscaled.
Contact us
If you cannot resolve your problem, refer to the
FAQs for this product at
www.philips.com/support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as listed
in the Addendum.
Warning
Do not attempt to repair the product yourself. This may
cause severe injury, irreparable damage to your product
or void your warranty.
Note
Make a note of your TV model and serial number
before you contact Philips. These numbers are printed
on the back of the TV and on the packaging.
If reception on only one channel is poor,
fine tune this channel.
There is poor picture quality from connected
devices:
Check that the devices are connected
properly.
Check that the picture settings are
correctly set.
The TV did not save your picture settings:
Check that the TV location is set to the
home setting. This mode offers you the
flexibility to change and save settings.
The picture does not fit the screen; it is too
big or too small:
Try using a different picture format.
The picture position is incorrect:
Picture signals from some devices may not
fit the screen correctly. Check the signal
output of the device.
Sound issues
There is a picture but sound quality is poor:
Note
If no audio signal is detected, the TV automatically
switches the audio output off — this does not indicate
malfunction.
Check that all cables are properly
connected.
Check that the volume is not set to 0.
Check that the sound is not muted.
There is a picture but the sound quality is
poor:
Check that the sound settings are correctly
set.
There is a picture but sound comes from one
speaker only:
Verify that sound balance is set to the
centre.
EN
55


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