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10 1-800-732-2677
Frequently Asked Questions
Will the PetSafe® GentleSpray®
Anti-Bark Collar work for my dog?
•The GentleSpray® Anti-Bark Collar is safe and effective
for all breeds and sizes of dogs.
Will this work with long-haired
dogs?
•Yes. It may be necessary to trim the hair on your
dog’s neck so it does not block the spray from
reaching his snout.
Does the spray need to hit my
dog’s nose?
•No. The spray is very fine and simply creates a mist in
the region of the snout.
Troubleshooting
The
GentleSpray® Anti-Bark
Collar
does not spray.
•Ensure that the battery is properly installed.
•Replace the battery.
•Refill the spray.
•Ensure the unit is turned ON.
•If the bark control collar still does not spray, contact
the Customer Care Center.
My
bark control collar
sprays, but
my dog keeps barking (does not
respond to the burst of spray).
•Check to make sure the Spray Nozzle points towards
the dog’s snout.
•Make sure your dog’s hair does not block the spray. If
so, trim the hair so the spray can reach the snout area.
•If your dog still does not respond, contact the
Customer Care Center.
When I try to refill the
Citronella Spray, the spray
leaks out around the Spray
Nozzle.
•Hold the spray can upright. If it is held at an angle, it
will not create a good seal.
•Press firmly on the spray can to create a good seal.
•If the spray continues to leak, contact the Customer
Care Center.
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to
this product and its terms can be found at www.petsafe.net and/or are available by sending a stamped
addressed envelope to PetSafe® Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road,
Chorley, Lancashire PR7 1NL, United Kingdom.
10


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