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Petsafe PAC00-12893 Manual

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26 Customer Care Center 1-800-732-2677 www.petsafe.net 27
When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first year
of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the Product
with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This
Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to
return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care
Centre at:
Radio Systems Australia Pty Ltd.
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or
replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement.
If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods
come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786
608 (Australia) or 0800 543 054 (New Zealand).
Protected by patents: US8069823, AUS2008203914, AUS2008348347, CAN2676885, CAN2712223,
NZ578757. Other patents pending.. Other patents pending.
… 27


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