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Problem Cause/solution
The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 19,
26).
R Night mode is turned on. Turn it off (page 30).
The base unit does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 26).
I cannot make a call. R You dialled a call restricted number (page 31).
R The key lock feature is turned on. Turn it off (page 20).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to Off (page 26).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to Manual (off) (page 26).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 21).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 36).
R The message memory is full. Erase unwanted messages
(page 37).
R The recording time is set to Greeting Only. Change the
setting (page 42).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).
50
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Useful Information
TG68xxE(en)_1225_ver012.pdf 50 2012/12/25 16:30:14
50


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  • My phone doesn’t ring have checked volume which is on high and night mode and silent mode are off What else can I do? Submitted on 6-10-2022 at 09:20

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  • My phone an KX-TG6822 does not ring. The volume is turned on at high silent mode is turned off and night mode is turned off. What could be wrong Submitted on 6-10-2022 at 09:17

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  • my phone does not include the name and number of the caller when it rings from my address list., this has happened when I moved house recently. I have reset the name and numbers at my new location but it still comes up with " out of area". Can this be corrected ? Sue Submitted on 3-1-2022 at 00:18

    Reply Report abuse
  • Since I have moved house my phone does not give me the name and number of the caller in my Callers List. I just get "out of area". I have re put in the name and number again in my new location, but it still says "out of area". Can you tell me what to do please Sfue Submitted on 3-1-2022 at 00:12

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  • Kan ikke ringe ud og folk kan ikke høre mig, når de ringer
    Hvad kan jeg gøre? Submitted on 29-9-2021 at 12:14

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  • How to increase no of ring tones on receiving calls Submitted on 11-2-2021 at 08:12

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  • Can one change the display color? My old Panasonic had several color choices Submitted on 26-1-2021 at 17:08

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  • Base unit makes and receives calls OK. Handset makes calls OK but rings once for incoming calls and goes directly to dial tone. Please advise. Jim Submitted on 30-9-2019 at 21:08

    Reply Report abuse


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