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Troubleshooting
COMMON
No response when buttons are pressed:
Some operations may be prohibited by the disc.
The unit may not be operating properly due to lightning or static electricity.
Press
[
**
**
*
/I] to switch the unit to standby mode, disconnect the AC mains lead, then
reconnect it.
No operation can be performed with the remote control:
Check the batteries are installed with the correct polarities (+and -), and are not worn out.
Point the remote control in direction to the unit.
Play does not start even when PLAY is pressed:
Condensation has formed. Wait 1 to 2 hours for it to evaporate.
You can only play DVD discs if the region number is the same as, or includes the same
region number as the unit, or if the DVD is marked “All“.
The disc may be dirty.
Ensure that the disc is inserted with the label on the side to be played facing upwards.
Alternative languages cannot be selected:
An alternative language cannot be selected if the disc does not contain more than one
language.
With some discs, the alternative language must be selected in a disc menu.
No subtitles:
Subtitles only appear if they are recorded on the disc.
Subtitles are switched off. Display the subtitles.
Soundtrack or subtitle language is not the one selected in the setup menu:
The language is not recorded on the disc.
Angle cannot be changed:
Only one angle is recorded on the disc.
This product may receive radio interference caused by mobile telephones during use. If such
interference is apparent, please increase separation between the product and the mobile telephone.
SOUND
No sound, distorted sound:
Check the connections. Check the volume on the equipment you have connected.
If the DVD is recorded in DTS, no sound will be output. Try selecting another soundtrack.
Turn ADVANCED SURROUND off, if it causes distortion.
Piercing noise comes from the speakers:
Ensure you have selected the correct setting for Dolby Digital“, DTS Digital Surround“
and
MPEG Audio“ in the SETUP screen’s AUDIO menu.
PICTURE
Picture distorted during search:
The picture will be somewhat distorted at times. This is normal.
No picture:
Ensure that the equipment is connected properly. Ensure that the equipment is turned on.
Ensure the television’s video input setting is correct.
The picture shown on the television is not normal:
Go to the VIDEO menu in the SETUP screen and change TV Aspect“ to suit your TV.
Ensure that the unit is connected directly to the television and is not connected through a
video cassette recorder. Ensure the "AV Output (Scart)" selection is correct for the TV input.

If you have connected to your television through the video output terminal, go to the
VIDEO menu in the SETUP screen and change “AV Output (Scart)“ to “Video“ or “RGB“.
DISPLAYS
NO PLAY appears on the unit’s display:
A disc was inserted that the unit cannot play: insert one that it can.
No on-screen menu:
Go to the DISPLAY menu in the SETUP screen and select On-screen messages - On“.
OSD- screens not displayed or only partially on the television:
Move the OSD downwards using the bar position selection.
H appears on the unit’s display:
Trouble is likely to have occurred. The number following H“ depends on the status of
the unit.
Press [
**
**
*
/I] to switch the unit to standby mode and then back to ON, disconnect the
AC mains lead, and then reconnect it.
If the service numbers fail to clear, note the service number and contact
your local dealer.
The model number and serialnumber of this product
can be found on either the back of the unit.
Please note them and keep for future reference.
Model NO.
Serial NO.
15
RQTD0003-2B
15


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