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TROUBLESHOOTING
No sound:
Check power connections and that there is a
continuous blue light on control panel.
Check that the TV or other sound source
is playing and that it is connected properly
to the airSOUND BASE. If unsure that your
media device is playing, unplug, and test with
headphones.
Press the ‘source’ button on the remote
control to change the sound source. The
status LED (2) will flash when the source
changes.
Adjust the volume of the soundbar until sound
is heard.
The sound is out of sync
with the TV
Make sure all video sources are connected
to the TV and that the airSOUND BASE is
connected to the TV optical output or RCA
(AUX) output. This connection method should
re-align the sound. If it is still out of sync, look
for a sound/time alignment menu in the TV
menus.
Remote does not work
Check that plastic strip in remote (battery) has
been removed.
If the remote has had a lot of use, replace the
battery.
Check there are no obstructions between the
remote and the front of the airSOUND BASE.
Sound is noisy / ‘hissy’
Turn down the volume of the airSOUND BASE
unit and turn up the output volume of music
source to compensate.
Use the digital optical (TOSLINK) input if
possible to reduce noise.
Digital optical issues:
‘Clicking’ or no sound
Ensure both ends of the optical cable have
had the protective plastic tip removed.
Ensure both ends of the cable have been
inserted fully; a distinct ‘click’ will be felt when
the cable is properly seated.
Check the output format of the optical signal
from the playing device. Choose ‘normal’ or
‘PCM’ format. Refer to the TV manufacturer’s
handbook for more information. You can
also contact Orbitsound for advice, see
contact help line in this handbook and on the
packaging.
Battery replacement
(remote control)
Replace remote battery with anode up (+) from
back-side. Use CR2025 or CR2032 battery.
Note: CR2032 is a larger battery that will last
longer.
‘Orbitsound’ and ‘airSOUND’ are registered
trade marks of Orbitsound Ltd.
8


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