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V 2.7.0c
Oplink Communications, Inc. 37
Troubleshooting Guide
Symptom
Solution
App cannot detect any OPU
Connect the smartphone to
the same network or scan the
QR barcode on the back of the
OPU.
App detects more than one
non-associated OPU in the
same area
Scan the QR barcode on the
back of the OPU.
Incomplete activation
Scan the QR barcode on each
device that hasn’t been
activated.
Handling video loading time
Video screen will change to a
still image with a view button.
User taps on the button to
reload video.
Call Error handling
A message will popup and
redirect you to the Control ->
Accounts -> Emergency
Contacts page to add contacts
to the Emergency Contacts list.
Handling concurrent sign in
using the same account
An account may only be signed
into one device at a time.
37


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