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Most issues can be resolved by rebooting your device in the following two ways:
1. When powered on, press power button and volume up button simultaneously, and then tap
Restart to reboot the device.
2. When powered on, long press the power button and volume up button for 10 seconds, the
phone will shut down, and then press the power button to turn on the device again.
System updates
1. Enter Settings > About device > Software update, then the system starts to check for
updates.
2. Follow the instructions to download and update.
3. If your device is up to date, you will not see the instructions.
Backup and Restore
Create a backup or recovery when needed.
Backup and restore by Clone Phone.
Refer to Clone phone for more information.
Use Google drive for backup and recovery
Create backup
1. Access Settings > Users & accounts > Add account, login Google account and enable
Account sync.
2. Wait for the system to complete synchronization automatically.
3. Use the Wi-Fi network to back up your device as the data size may be too large to back up
using mobile data.
Restore Backup: After a factory reset or when you switch to a new device, log in to
your Google account on the device and enable Account sync to restore the data on the
phone.
Factory reset
Note:
1. Restoring factory settings will wipe all app data, contacts, text messages, and so on.
Backup important data before a factory reset.
2. If Erase all data is enabled, ensure that all important files, such as photos and documents
44


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