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Check the details below before contacting Technical Support for repair or service. If you need information or if
you have a problem, please contact the local Customer Care Center. When applying for after sales service, check
the manufacturer’s serial number or bar code.
THE APPLIANCE DOES NOT WORK.
Make sure the power cord is properly plugged in.
Check the hopper is assembled properly. If the hopper has not been properly locked in place, the appliance does
not work for safety reasons.
Check if the appliance has been assembled according to the manual in an ordinary manner.
See the assembly in the manual or consult with the local Customer Care Center for help.
THE HOPPER DOES NOT OPEN.
Is there alot of pulp left inside the bowl? Press [ON ] button to discharge internal pulp somehow.
Have you placed any foreign substances or solid objects such as hard seeds?
Press the [Reverse/REV] button to make foreign substances come up again toward the feeding tube.
Do not attempt to open it by force or with too much pressure. If it still does not work following by the above
process, contact the local Customer Care Center.
IT STOPS DURING NORMAL OPERATION.
Have you put heavy loads of ingredient or a thick/big ingredient? Read the manual Page 12 and follow Reverse/
REV button guidelines. If till the problem still has not been solved, contact the local Customer Care Center.
THERE ARE GATE MARKS (FORMING MARK) RESULTING FROM THE MOLDING PROCESS.
It is normal, and there is no problem for use.
WHAT IS THE DIFFERENCE BETWEEN FINE STRAINER AND COARSE STRAINER?
Regarding strainer selection for suitable ingredients, read the manual Page 3.
JUICE LEAKS OVER THE BASE.
Is Extraction packing properly inserted in?
Juice could leak when the extraction packing is not properly inserted. Please push the extraction packing
tight enough.
Juice is still leaking even though the extraction packing was inserted properly?
If an amount of input ingredient is too much compared to the size of pulp outlet, the packing may be slightly
pushed out and juice may leak through the gap. Do not process heavy loads at a time; squeeze little by little.
THE BOWL SHAKES WHEN SQUEEZING.
Slight shaking may be occurred due to motor movement.
Large or small movements occur depending on the pulp texture of ingredients (hard or tough).
It is normal when the screw is rotating. Please note that it is not a malfunction.
Hard ingredients (e.g:carrots/potatoes/radishes/beetroots etc.) may shake the bowl more than soft and juicy
ingredient.
TROUBLESHOOTING
26


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