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Odys Loop Manual

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8 9
Warranty Conditions
The following conditions comprise the requirements and scope of our warranty conditions
and do not affect our legal and contractual warranty obligations.
We offer a warranty on our products in accordance with the following conditions:
1. AXDIA products are covered by a 24 month warranty. We will resolve damages or
defects on AXDIA products free of charge within 12 months of the purchase date
under the following warranty conditions. For any damage or defect determined later
than 12 months after the purchase date, proof of a manufacturing fault must be
submitted for repair under warranty.
The warranty does not cover batteries and other parts, which are considered
consumables, parts that break easily such as glass or plastic or defects based on
normal wear and tear. There is no warranty obligation in the event of marginal
differences compared to the target appearance and workmanship provided these have
a negligible effect on the product's fitness for use, in the event of damage caused by
chemical or electrochemical effects, by water or generally from abnormal conditions.
2. The warranty will be performed in such a way that we shall decide whether to repair
the defective parts or to replace them with working parts free of charge. AXDIA
reserves the right to exchange the product for a replacement product of equal value if
the product that is sent in cannot be repaired within a reasonable time or at reasonable
cost. The product can also be exchanged for a different model of the same value.
Requests cannot be made for repairs to be carried out on site. Parts that have been
replaced or exchanged become our property.
3. The warranty claim does not apply if repairs or other work is carried out by
unauthorized persons or if our products are equipped with additional parts or
accessories that are not approved for our products.
4. Warranties that have been activated do not cause the warranty period to be extended,
nor do they trigger a new warranty period. The warranty period for any replacement
parts installed ends with the warranty period for the entire product.
5. Any other or further claims are excluded, especially those for replacement due to
damage caused outside of the product, provided there is no obligatory legal liability.
We therefore accept no liability for accidental, indirect or other consequential damage
of any kind, which leads to usage restrictions, data loss, loss of earnings or
interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service Center by
e-mail, fax or phone (see below for contact details). You can also use the service form
on our website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined
that a warranty claim exists, you will be given an RMA number (Return Material
Authorization) and you will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not enclose
any accessories with the products (no cables, CD's, memory cards, manuals, etc.),
unless the AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is visible
and clearly legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations in
accordance with the warranty conditions and will return the product to the sender with
carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the warranty. If AXDIA
agrees to provide a service outside the warranty, the customer will be invoiced for all repair
and transport costs.
AXDIA will not accept any packages that have not first been approved by AXDIA by means
of an RMA (Return Material Authorization).
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