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5 • TROUBLESHOOTING
6 • ERROR MESSAGES
Before seeking assistance review the following problems and solutions:
If your Nintendo GameCube system still does not operate correctly after trying
the troubleshooting remedies, please visit the customer service area of our
web site at www.nintendo.com or call 1-800-255-3700.
PROBLEM SOLUTION
ERROR MESSAGE PROCEDURE
Error Message Procedure
If the Nintendo GameCube detects a error in the system operations, an error message will appear. Below
is a list of the possible error messages and what procedure to follow if an error message does appear.
For RF switch
connections only:
Game display on TV is
fuzzy, has no color or
has "snow" on it.
The controller does not
work properly.
The controller buttons
occasionally stick.
• Make sure that all connections between the RF
Switch, RF Modulator, console and your TV or VCR
are correct and secure. (See page 11)
• Try adjusting any fine tuning and contrast controls
on the TV.
• If your TV has an automatic fine tuning control
(AFC ), turn it OFF and try manually fine tuning it.
If turning OFF the AFC caused your TV to display
only in black and white, leave the AFC ON.
• Try moving the console farther away from the TV.
• Try changing the channel on both the RF
Modulator and the TV to 4.
• Try disconnecting the cable or antenna wire from
the RF Switch. (You will have to reconnect it again
for regular TV viewing.)
• If using a RF Switch connection, make sure to use
only a licensed Nintendo RF Switch and Modulator
(look for the Official Nintendo Seal).
• Make sure the power is OFF before plugging any
controllers into the console.
• Insert the Controller Plug completely into the
Controller Socket on the front of the console.
• Read the instruction booklet for the game you are
playing to make sure you are using the correct
Controller Socket.
• Make sure that the Control Stick, C Stick, and the
L and R Buttons are in the "Neutral" position when
you turn the power ON. (See page 6.)
• If the Rumble feature won't shut off, check the
Controller Socket and Controller Plug for dirt, dust
or other contamination. Clean if necessary.
Clean sticking buttons using the following procedure:
1. Disconnect the controller from the console.
2. Use an unused toothbrush and hot tap water.
Do not use boiling water, soap or detergent.
3. Dip the toothbrush in hot water and shake off
excess amount. Lightly scrub sticking buttons,
working the bristles around sides of buttons and
into cracks.
4. Dry controller with soft cloth or towel and let air dry
for at least 2 hours.
5. Test buttons and repeat procedure if necessary.
Do not submerge in, or pour any type of liquid
over controller.
The Game Disc may be dirty or damaged. Open the Disc
Cover, remove the disc and check for contamination, dirt,
scratches or other irregularities. If necessary, clean the disc
by wiping with a soft, slightly damp cotton cloth (do not use
paper) from the middle to the outside edge.
Insert the disc and try playing the game again. If you still get
the same error message, there may be an internal problem
with the system. Turn the Nintendo GameCube OFF, unplug
the system and visit the customer service area of our web
site at www.nintendo.com or contact Nintendo Customer
Service at 1-800-255-3700.
The Game Disc may be dirty or damaged.
Open the Disc Cover, remove the disc and check for
contamination, dirt, scratches or other irregularities. If
necessary, clean the disc by wiping with a soft, slightly
damp cotton cloth (do not use paper) from the middle to
the outside edge.
Insert the disc and try playing the game again or try a
different disc. If an error message still appears, visit the
customer service area of our web site at
www.nintendo.com or contact Nintendo Customer Service
at 1-800-255-3700.
You must reset the time and date by selecting "YES" and
pressing the A Button.
See page 17 for how to set the time and date.
If the error message appears every time you turn the
Nintendo GameCube power ON, the built-in batteries may
be worn out. These must be replaced by a qualified service
representative. Please visit the customer service area of our
web site at www.nintendo.com or contact Nintendo
Customer Service at 1-800-255-3700 for information on
battery replacement.
An error has occurred.
Turn the power
OFF and check the
Nintendo GameCube
Instruction Booklet for
further instructions.
The disc could not
be read.
Please read the
Nintendo GameCube
Instruction Booklet
for more information.
System settings were
lost.
Calendar and other
settings were reset.
Choose system
settings now?
24 25
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