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TROUBLE
SHOOTING
PH EN OM E NON
SOL UTION
Cannot
turn
on
the
Gallery
15
-S
1.
Use
the
adapter
to
supply
power.
Blurred
Image
1.
Check
the
original
size
and
quality
of
the
pictures.
Video
doesn't
play
1.
Check
vid
eo
format
is
MOV
or
AVI
(other
format
not
compatible)
Blurred
o
r
no
picture
1.Smashed
screen.
2.
Non
warrantable
damage.
Pixel
failure
1.
Th
e
LCD
screen
contains
1,440,000
pixels.
Pixels
can
fail
during
normal
product
life.
1
pixel=0.00007% failure
rate.
One
pixel
failure
/
per
year
of
operation
is
considered
normal
and
not a
cause
for
concern.
SMASHED
SCREEN
IDENTIFICATION
A
Liquid
Crys
tal
Display
(LCD)
screen
is
a
multila
yer
complex
component.
Under
the
tough
outer
plastic
layer,
the
glass
sandwich
beneath
holds
the
LC
D
crystals
in
plac
e,
which
are
themselves
suspended
in
fluid.
In
the
unfortunate
event
of
an
accident,
particularly
a
sharp
localized
impact,
the
glass
will
break.
The
tough
plastic
outer
sheet
on
the
surface
of
the
glass
keeps
all
the
glass
intact
underneath,
preventing
shards
from
falling
out.
This
is
a
specific
safety
feature,
particularly
implemented
for
the
younger
user
and
also
for
in-car
use
.
The
broken
glass
normally
shows
signs
of
t
he
impact
mark
and
also
cracks
radiating
away.
The
resultant
fluid
leakage
renders
the
panel
inoperable.
Sym
ptoms
are
often
a
dark
rou
nd
mark,
a
white
screen
without
picture
and
m
aybe
some
multicolored
lines.
Depending
o
n
the
individual
break,
an
element
of
the
TV
picture
may
remain
for
a
while,
but
not
for
long,
as
the
fluid
leaks
away.
Some
inky
black
staining
may
also
appear
upon
the
crack
lines,
as
the
fluid
escapes.
Unfortunately
a
break
of
this
nature
is
not
covered
under
the
manufactures
w
arranty,
as
it is
accidental
damage
to
the
product,
rather
than
an
original
defect
f
rom
manufacture. Please
see
below
for
some
sample
imag
es
of
broken
LCD
panels
for
reference.
22
O
ther
23


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