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My Mobile Device will not
connect to my camera.
The NEXTBASE Cam Viewer
app will not open.
When I open the NEXTBASE
Cam Viewer App I get a
message saying
'Please Check Device'.
When I try to play back a file
from my Dash Cam I get a
message saying 'Buffering'
but the video does not load.
Card full and card error
message.
No mass storage option.
Juddering image.
Unresolved issues.
Please ensure that you have turned the Dash Cam Wi-fi Mode on
by either using the Wi-fi button or through the Settings Menu.
When Wi-fi Mode is turned on the screen of the Dash Cam will
display the Network Name and Password.
This password is case sensitive.
Please uninstall the NEXTBASE Cam Viewer app and re-download
again from your devices App Store.
Ensure that the Dash Cam is in Wi-fi Mode and that your mobile
device has connected to the Dash Cam Wi-fi connection.
Please restart your mobile device and reconnect to the Dash Cam
Wi-fi connection.
Then re-open the Cam Viewer App.
Is a branded card that is compatible with loop recording being
used?
This issue can occur if a counterfeit, slow or unbranded SD card is
being used.
Try multiple USB ports and an alternative mini USB cable
(if possible), please ensure it is inserted into the USB port on the
Dash Cam and not into the mount.
This is usually caused by a PC that is not compatible with HD or
Ultra HD playback, we recommend an i5 or equivalent to play the
files and metadata effectively.
Reset the Dash Cam to the Default Settings within the Setup Menu
and try again.
Should the problem persist call the UK helpline (02920) 866429
or call your local support centre found at www.nextbase.com
Alternatively email: support@nextbase.com
TROUBLE SHOOTING (CONTD.)
PROBLEM SOLUTION
41
Android is a trademark of Google Inc. in the United States and other countries.
Mac is a registered trademark of Apple Inc. in the United States and other countries.
iOS is a trademark or registered trademark of Cisco in the United States and other countries.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
Exmor R is a trademark of Sony Corporation. STARVIS is a trademark of Sony Corporation.
NEXTBASE Replay 3™ is a registered trademark of Portable Multimedia LTD in the United Kingdom.
NEXTBASE Cam Viewer™ is a registered trademark of Portable Multimedia LTD in the United Kingdom.
© 2015 Google Inc. All rights reserved. Google Maps™ mapping service is a trademark of Google Inc.
microSD™ and the microSD logo are trademarks of SD-3C, LLC.
Wi-Fi® is a registered mark of Wi-Fi Alliance Corporation.
Other trademarks and trade names are those of their respective owners.
41


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