Manual Nec NP63 (page 103 of 107) (English)

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8. Appendix

➑

TravelCare Guide

TravelCare - a service for international travelers

This product is eligible for “TravelCare”, NEC’s unique international

warranty.

Please note that TravelCare coverage differs in part from coverage

under the warranty included with the product.

Services offered with TravelCare

This warranty allows customers to receive service on their product at

the NEC and NEC-designated service stations in the countries listed

herein when temporarily traveling internationally for business or plea-

sure.

For details on services offered by the different service stations, please

refer to the “List of TravelCare Outlets” below.

1 Repair services

The product will be repaired and delivered within 10 business days,

not including shipping time.

During the term of warranty, the cost of maintenance parts, labor

costs for repairs and shipping costs within the service station’s cov-

erage area are covered by the warranty.

2 Replacement product rental service

If the customer desires, he or she can rent a replacement product

while the original product is being repaired.

Fee:US$200for12days

This fee must be paid at the local service station in cash or credit

card.

TheUS$200rentalfeeisnon-refundableevenifthecustomerrents

itlessthan12daysbeforereturning.

The replacement product will be delivered within 3 business days.

If the customer did not returnthe replacement product within 12

days, the customer will be charged the price of the unit.

If the customer returned the replacement product in a faulty or

damaged condition, the repair cost will be charged to the customer.

Note that this service is not offered in all countries and regions.

Please refer to the “List of TravelCare Outlets”.

In addition, this replacement product rental service is not offered

after the product’s warranty has expired.

Term of warranty

a. Upon presentation of the warranty or receipt received upon

purchase:

Valid for the term indicated on the warranty or the normal term

of warranty for the country of purchase.

b. When only the product is brought in:

Valid for a period of within 14 months of the date of manufac-

ture indicated by the serial number attached to the product.

2 Whenaproductwhosetermofwarrantyisexpiredisbroughtin:

Repairs will be offered for a fee. In this case the customer is not

eligible for the replacement product rental service.

3 In the following cases, repairs may be charged, even if the product’

s warranty is still in effect:

1) If the term of warranty, model name, serial number and name

of the store of purchase are not indicated on the warranty or

have been altered.

2) Problems or damage caused by dropping or shocks during

shipment or movement by the customer or by improper han-

dling by the customers.

3) Problems or damage caused by improper usage or unwarrant-

able alterations or repairs by the customer.

4) Problems or damage caused by ﬁre, salt damage, gas dam-

age, earthquakes, lightning damage, storm or ﬂood damage or

other natural disasters or such external factors as dust, ciga-

rette smoke, abnormal voltage, etc.

5) Problems or damage caused by use in hot or humid places, in

vehicles, boats or ships, etc.

6) Problems or damage caused by expendable supplies or de-

vices connected to the product other than those designated by

NEC.

7) Problems caused by natural consumption, wear or deteriora-

tion of parts under normal usage conditions.

8) Problems or damage to lamps and other expendable supplies,

included parts or optional parts.

9) Other conditions stipulated in the warranty included with the

product also apply.

NOTE: The product can be used overseas with voltages of 100 to 120V and

200 to 240V by using a power cable suited for the standards and power source

voltage of the country in which the product is being used.

List of TravelCare Outlets

ThislistappliesasofDecember1,2009.

For the most up-to-date information, please refer to the websites of

the service stations in the various countries on the List of TravelCare

Outlets or to the NEC website at http://www.nec-display.com/global/

index.html

In Europe

NEC Europe Ltd. / European Technical Centre

Address: UnitG,StaffordPark12,TelfordTF33BJ,U.K.

Telephone: +441952237000

FaxLine: +441952237006

Email Address: AFR@uk.neceur.com

WEB Address: http://www.neceur.com

(Regions Covered)

EU: Austria*,Belgium*,Bulgaria*,CzechRepublic*,Cyprus*,

Denmark*, Estonia*, Finland*, France*, Germany*,

Greece*, Hungary*, Ireland*, Italy*, Latvia*, Lithuania*,

Luxembourg*, Malta*, The Netherlands*, Poland*, Portu-

gal*, Romania*, Slovakia*, Slovenia*, Spain*, Sweden*

and the United Kingdom*

EEA: Norway*, Iceland and Liechtenstein

In North America

NEC Display Solutions of America, Inc.

Address: 500 Park Boulevard, Suite 1100 Itasca, Illinois

60143, U.S.A.

Telephone: +18008360655

FaxLine: +18003562415

Email Address: vsd.tech-support@necdisplay.com

WEB Address: http://www.necdisplay.com/

(Regions Covered)

U.S.A. *, Canada*

In Oceania

AWA Limited.

Address: 151 Arthur Street

 HomebushWestNSW2140Australia

Customer Call Centre

Telephone: 0297647777

FaxLine: 1300772688

Email Address: commercialsupport@awa.com.au

For Travel Care service, while customer is in Australia, the cus-

tomer will contact AWA on 1300366144, select Option 4. If you

want to book warranty service by email customer goes to:

commercialsupport@awa.com.au.

(Regions Covered)

Australia

Visual Group Ltd.

Address: 28WallsRoadPenroseAucklandNewZealand

Telephone: 095250740

Fax Line: 095809607

EmailAddress: sarah.reed@visualgroup.co.nz

(Regions Covered)

NewZealand

NOTE: In countries designated with an asterisk(*), replacement product rental

service are offered.

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