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9. Troubleshooting
9.1. Possible error
Problem Solution
Program do not
start
1. Re-install the software. Please visit http://www.navitel.ru/update/hidden-
secure-page, enter your license key and download the update. Then install it fol-
lowing the instructions on the web site.
2. Please check the SD (micro SD) – card (if the software is stored on it). Backup
all the data and format the card.
3. Please check the screen operability.
No connection
with satellites
1. Please make sure the GPS-connection is turned on. The satellite icon
should be green color.
2. Update your maps and software version. Please visit
http://www.navitel.ru/ update/hidden-secure-page, enter your
license key and download correspond file archive. Follow the
instructions given on the web site to install it.
3. Press “Menu” — “Pages” — “Satellites”. If you see yellow icon
the GPS settings are correct. The device should be left on open
territory (or windowsill, balcony, dashboard), then without moving
the device, wait until GPS-connection is enabled.
4. Make sure none of the other software is using the same COMports with GPS-
receiver.
5. Reset the GPS settings to factory defaults. Please, refer to
authorized service center.
6. If all these steps don’t help, please refer to the authorized service center to
check the GPS receiver operability.
Program is closing
due to system error
When routing:
1. Delete the DataRoute.bin file (main catalog or Navi folder if using PND).
When recording a track:
1. Update your software version. Please visit
http://www.navitel.ru/update/hidden-secure-page, enter your
license key and download correspond file archive. Follow the
instructions given on the web site to install it.
Other cases:
1. Update your software version. Please visit
http://www.navitel.ru/update/hidden-secure-page, enter your
license key and download correspond file archive. Follow the
instructions on the web site to install it;
2. Please check the SD (micro SD) – card (if the software is stored
on it). Backup all the data and format the card.
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