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1. Go to Settings > System.
2. Touch Reset options > Erase all data (factory reset).
Reset phone if you can't open Settings
If you can’t open Settings, do an external reset.
1. Charge your battery 30% or more.
2. Turn off the phone and disconnect it from the charger.
3. Press and hold the Volume Down button and the Power button at the same time. As soon as you see the
blue Moto screen, release the Power button.
4. If you see an Android robot with a red exclamation mark, press & hold the Power button and, while
holding it down, press & release the Volume up button.
5. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
6. Use Volume buttons to scroll to Factory data reset, then press the Power button to select it.
Allow several seconds for the reset to complete.
7. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.
Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold
the Power button until the screen turns dark, then release it to power up normally.
8. If you reset your phone because you suspect a third-party app is causing problems, when you set up the
phone again, be sure you don't copy all apps. Restore one app at a time and use the phone for a while.
If the phone has no issues, install the next app and retest.
Get more help
Issue Where to get help
Billing or cellular network issues Contact your carrier.
Learn to use an app Open the app and touch or > Help.
Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact
options.
Fix a problem : Maintenance procedures 200
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  • hi i got my daughter an moto e7i power for xmas , she couldnt wait and done her own email address for goolge account , its not letting us sign in and i just want to reset the phone all together so i can make a new google account? i need help ive factor reset the phone but stil;l asking for email address Submitted on 14-2-2022 at 20:58

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