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3. If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP):
a. Remove the screen lock.
b. Remove your Google accounts from the phone.
FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires
logging into the phone with the owner's account to reset the phone. Removing your account and screen
lock before the reset lets the person you're giving it to set it up with their own information.
Reset phone from Settings
To erase all data and reset your phone:
1. Go to Settings > System.
2. Touch Reset options > Erase all data (factory reset).
Get more help
Issue Where to get help
Billing or cellular network issues Contact your carrier.
Learn to use an app Open the app and touch or > Help.
Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact
options.
Fix issues : Maintenance procedures 231
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