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Troubleshooting B
High-Definition Digital STB DCX3200-M P3 User Guide 44
365-095-17389-x.1
Troubleshooting
Before calling your service provider, review this troubleshooting guide. This information
is to help you quickly solve a problem. If your problem still exists, contact your service
provider.
Troubleshooting
Problem Possible Solution
The DCX set-top will
not power on
The DCX set-top has received a software update and may not power on while
the new software is being installed. Try again in a few minutes.
Verify that the AC power cord of the external power supply is connected to the
DCX set-top and an AC outlet. Unplug the DCX set-top from the AC outlet, plug
it back in, and then press the POWER button.
If the DCX set-top is connected to a switched outlet on another unit, verify that
that unit is powered on. Unplug the power cord from the DCX set-top’s AC
outlet, plug it back it in, and then press the POWER button. Use an unswitched
outlet, if possible.
Press the POWER button on the DCX set-top front panel instead of the remote
control. The batteries in the remote control may be depleted.
The remote control
does not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote control and the DCX
set-top. Aim the remote control directly at the DCX set-top front panel, not the
TV or VCR.
The angle between the remote control and the DCX set-top may be too large.
Stand in front of the DCX set-top and not too far to either side.
Press and release operation keys one at a time, firmly and deliberately.
Check the batteries in the remote control. Install new batteries if needed.
The clock display
appears blank
If the clock display is set to OFF, the setting is retained even if the box is power
cycled off and on again.
Update the front panel display brightness setting in the User Settings Menu.
There is no audio
when viewing cable
channels
Verify that the mute button on the remote control has not been pressed. Press
mute on the remote control to restore sound.
If the DCX set-top audio output is connected to the TV, verify that the mute
button on the TV has not been pressed.
If the DCX set-top audio output is connected to a home theater receiver, verify
that the receiver is set to the appropriate input source and the mute button on
the receiver has not been pressed.
Verify that you have the correct cables for the audio connections.
Verify that the audio cables are firmly connected between the DCX set-top and
the audio playback device (TV, receiver, DVD player, etc.).
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