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6 TROUBLESHOOTING
19
Problem Possible Solutions
There is no audio
when viewing
cable channels.
Verify that the Mute button on the remote
control has not been pressed. Press mute
on the remote control to restore sound.
If the DCH receiver audio output is
connected to the TV, verify that the Mute
button on the TV has not been pressed.
If the DCH receiver audio output is
connected to a home theater receiver,
verify that the receiver is set to the
appropriate input source and the Mute
button on the receiver has not been
pressed.
Verify that you have the correct cables for
the audio connections.
Verify that the audio cables are firmly
connected between the DCH receiver and
the audio playback device (TV, receiver,
DVD player, etc.).
There is no audio
from the center
and/or surround
speakers of a
home theater
receiver
connected to the
DCH receiver.
Not all Dolby Digital
®
programs feature full
5.1 surround sound. In some cases, the
programs may only contain left and right
stereo audio.
Verify that the S/PDIF cable (coaxial or
optical) is firmly connected to the DCH
receiver and the home theater receiver.
Verify that the home theater receiver is set
to a surround sound audio mode (Dolby
Digital, Dolby Pro Logic II
®
, Dolby Pro
Logic
®
).
Verify that the receiver is properly
configured to work with all connected
speakers.
29


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