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Midea RSJ-35 - 300RDN3 Manual

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Installation & Owner‘s Manual
18
9. MIDEA– HEAT PUMP MANUFACTUR-
ER’S WARRANTY
This warranty is provided by Midea. It applies to heat pumps installed
in a single family dwelling only and is provided only to those acquiring
the heat pump as consumers within the meaning of the Australian
Consumer Law. The terms of the warranty are effective from the date
the heat pump is installed. Midea may verify this date by requesting a
copy of the compliance certificate that accompanied the installation.
The compliance certificate is mandatory in all Australian states and
territories.
9.1 Warranty period
Midea warrants that the following heat pump components will remain
free of defects for the specified periods from the date of installation:
• Storage Tank- 5 years.
• Compressor- 3 years.
• All other components supplied by Midea, including valves,
elements, thermostats and sacrificial anodes - 1 year.
• Midea gives no warranty in relation to components not supplied by
Midea, for example tempering valves and cold water valve assem-
blies used by installers.
Subject to the conditions and exclusions specified in this warranty,
Midea will at its own expense repair or replace any defective heat
pump component covered by this warranty as soon as reasonably
practicable after the consumer has reported the defect to Midea.
9.2 Consumers must register the warranty
To be eligible to make a claim under this warranty, consumers must
complete all details in the Installation Report & Warranty Registration
form provided with the heat pump within 6 weeks of installation and
send it to the address shown on the form.
9.3 Procedure to make a claim under
warranty
Upon discovering a suspected defect, consumers should immediately
report the suspected defect:
• To the installer or supplier, if the suspected defect arises as a result
of the installation of the heat pump or relates to any components
not covered by this warranty.
• To Midea on the phone number below during the relevant warranty
period, if the suspected defect relates to any components covered
by this warranty.
9.4 Specific exclusions
To the extent permitted by law Midea does not accept liability under
this warranty:
1) If any component of the heat pump has been installed, repaired,
repositioned or modified by a person other than an appropriately
qualified person approved by Midea in accordance with Midea’s
installation and maintenance instructions and relevant local and
statutory requirements;
2)
For loss or damage caused by a fault or defect in the installation
of the heat pump;
3)
If corrosion has occurred because the anode has not been
changed in accordance with the owner’s manual;
4) If a cold water expansion valve, check valve and strainer is not
fitted in areas where mains pressure is likely to exceed 0.65MPa;
5) For any damage arising as a result of an accident, act of God or
other circumstances beyond Midea’s control;
6) If the inner cylinder has collapsed as a result of an incorrect filling
and/or commissioning procedure;
7)
For components not supplied by Midea that are used in the
installation of Midea heat pump water heaters e.g. tempering
valves, cold water valve assemblies, etc.
8) For extended or implied warranties not formally provided by
Midea;
9) For external labour or equipment costs (e.g. cranes and lifting
devices) required for repairs;
10) For costs incurred for rectifying faults (or perceived faults) not
directly attributed to the Midea heat pump water heater;
11) For travel costs of service agents that exceed 30 kilometres;
12) For all consequential loss or damage arising from defects that
can lawfully be excluded;
13) For any other issues not directly attributable to defects in
components supplied by Midea including:
(a) Damage caused by incorrect commissioning;
(b) Leakage from valves not supplied by Midea;
(c) Leakage from the pressure temperature relief valve where the
water pressure or temperature exceeds the limits specified in
Midea’s installation and maintenance instructions;
(d) Water hammer;
(e) External rust on the storage tank;
(f) Insufficient hot water because:
(i) The consumer refuses to use the auxiliary booster;
(ii) Of an incorrectly set or faulty tempering or mixing valve;
(iii) Of faulty or incomplete installation;
(iv) The water heater is too small for its required purpose;
(v) Of insufficient water flow as a result of “water saving” tap-ware or
appliances;
(vi) Of blown fuses, “tripped” electrical switches or inadequate
household electrical wiring;
(vii) Insufficient water flow caused by debris accumulating in water
strainer.
9.5 Important note
The benefits conferred by this warranty are in addition to any other
rights and remedies available to the consumer under a law in relation
to the goods or services to which the warranty relates.
Midea’s goods come with guarantees that cannot be excluded under
the Australian Consumer Law. Consumers are entitled to a replace-
ment or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. Consumers are also entitled
to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Contact Phone: 1300 367 565.
… 21


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