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16.3. Special warranty conditions for repair on site or
replacement on site
If a claim for repair or replacement on site is included with the product, the special
warranty conditions for repair or replacement of your MEDION product on site ap-
ply.
The following provisions must be made by you for carrying out repairs or replace-
ments on site:
MEDION or its authorised personnel must have unrestricted, safe and immediate
access to the products.
Telecommunication facilities required by MEDION or its authorised personnel for
proper execution of your order, for testing and diagnostic purposes and for re-
medying faults are provided by you at your own expense.
You are responsible yourself for restoring the application software after the re-
pair services have been carried out by MEDION or its authorised personnel.
You must take all other necessary steps to enable MEDION or its authorised per-
sonnel to carry out your order properly.
You are responsible yourself for connecting and configuring any existing exter-
nal peripheral products after MEDION or its authorised personnel have carried
out their repairs.
The free cancellation period for repairs or replacements on site is 24hours, the-
reafter our reasonable costs resulting from late or missing cancellation shall be
invoiced at your expense.
17. Service Address
0871 37 61 020 01793 715716
(Costs 7p/min from a BT landline, mobile costs may be higher)
Mo - Fr: 08:00 - 20:00
Sa - Su: 10:00 - 16:00
www.medion.co.uk
@ To contact us by email please visit the „Service“ section of our website at
www.medion.co.uk.
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