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18-FAULTS/CAUSES/SOLUTIONS
ANOMALY POTENTIAL CAUSES SOLUTIONS
The smoke extractor motor is not
working.
No electrical supply to the stove. Check the mains voltage and the
protection fuse.
The motor is faulty. Check the motor and capacitor and replace
them, if necessary.
Faulty motherboard. Replace the circuit board.
The control panel is broken. Replace the control panel.
The convection air fan never stops. Faulty or broken temperature control
probe.
Check the probe and replace it, if required.
In the automatic position, the stove
always runs at full power.
Thermostat set to minimum. Reset the temperature of the thermostat.
The room thermostat is in maximum
position.
Reset the temperature of the thermostat.
Malfunctioning temperature probe. Check the probe and replace it if required.
Faulty or broken control panel. Check the panel and replace it, if required.
The product does not start. No power supply. Check that the plug is inserted and the
main switch is in the “I” position.
Pellet temperature probe tripped. Check the recipe parameters.
Faulty fuse. Replace the fuse.
Pressure switch faulty (lockout indicated). Insucient pressure of water in stove.
Clogged smoke outlet or smoke duct. Clean the smoke outlet and/or the smoke
duct.
Noisy air fan even though it is set to
minimum
High set ame causes ventilation increase Lower set ame from Adjustments menu
No increase in temperature with
stove in operation.
Incorrect combustion adjustment. Check recipe.
Set ame 1 setting (level too low) Increase power from the settings menu.
Poor pellet quality. Use pellets from the manufacturer.
30


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