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020.
TROUBLESHOOTING
PROBLEM CAUSE ACTION
CANNOT CONNECT
OR PAIR WITH A
Bluetooth DEVICE
Bluetooth is not enabled on
your device (smartphone,
tablet, computer).
Activate Bluetooth on your
device.
There are already two devices
connected to the speaker.
Disconnect one of the
connected Bluetooth devices
before connecting to the
speaker.
The speaker is not in pairing
mode.
Push and hold the Bluetooth
button for 3 seconds to make
the speaker discoverable by
the device.
THE SPEAKER IS
NOT RESPONDING
A software problem has
occurred.
Unplug the mains power plug
from the wall socket, wait for
15 seconds, then plug it in
again.
Perform a factory reset.
Note: This will delete all user
settings and after the factory
reset, the speaker needs to be
set up again.
Push and hold both the Source
button and the Play/pause
button for 7 seconds.
BLUETOOTH
CONNECTION
DROPS OUT
The two Bluetooth devices are
too far apart or the connection
is affected due to obstacles.
Move the devices closer so
that they are within 10 metres,
and unobstructed by obstacles
such as walls or doors.
There is a strong electric field
surrounding the Stanmore II.
Items such as microwave
ovens, wireless network
adapters, fluorescent lights
and gas cookers use the
same frequency range as the
Bluetooth device. This may
lead to electrical disturbances.
20


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