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34 Operating instructions, Comfort 360, 370, 380 (#101258 – EN)
Faults with error message display
Error number 10
Gate running sluggish or gate blocked.
Re-establish gate movement.
Maximum drive force set too low.
Have the maximum drive force checked by
qualiedspecialistpersonnelusinganappropriate
force tester.
“Level2,Menu1-RequireddriveforceOPEN”
“Level2,Menu2-RequireddriveforceCLOSE”
Error number 11
Run-time limiting.
Have the drive system checked.
Error number 15
Photocell interrupted or defective.
Remove obstacle or have photocell checked.
Photocell programmed but not connected.
Deactivate or connect photocell.
Error number 16
Current sensor for automatic cut-out defective.
Have motor unit checked.
Error number 26
Undervoltage. Drive system overloaded when drive
force set to stage 16 (maximum).
Have external voltage supply checked.
Error number 28
Gate running sluggish, irregular or gate blocked.
Check gate running and re-establish gate
movement.
Automatic cut-out setting is too sensitive.
Have automatic cut-out checked by specialist
dealer.
“Level2,Menu3-Automaticcut-outOPEN”
“Level2,Menu4-Automaticcut-outCLOSE”
Error number 30
MS-Bus error.
Perform reset of the MS Bus modules:
“Level1,Menu8-RESET”
Have connected BUS modules checked.
Faults with error message display
Error number 33
Overtemperature due to overheating.
Leave the drive system to cool down.
Error number 35
Electronics defective.
Have the drive system checked.
Error number 36
This error number can also be triggered by a connected
expansion module.
Function of stop button programmed, but no stop
button connected.
Connect stop button.
“3.4Connection”
If no stop button is available,
“RESETsafetyelements”or
“RESETBUSmodules”.
“Level1,Menu8-RESET”
Error number 38
Anti-opening mechanism has triggered.
Check gate for signs of a break-in.
Error number 44
8K2 hold circuit of gate leaf has triggered.
Check personnel door to make sure it is correctly
closed.
Error number 48
Gate running sluggish, irregular or gate blocked.
Check gate running and re-establish gate
movement.
Setting of gate positions CLOSED incorrect.
Check gate positions OPEN and CLOSED and reset
if necessary.
Check gate.
34


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