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Troubleshooting
Please read through our FAQ & troubleshooting page before contacting our customer service:
Visit www.lifepower.be/specifications/#FAQ
Warranty and Return Information
Within the European Union our products are covered by a two (2) year warranty. Battery cells are covered by a one
(1) year warranty. International product sales are covered by a standard one (1) year warranty which can be
extended to 2 years. If you wish to benefit from this, please contact us on support@lifepower.be
The Warranty period starts on the day of purchase. LifePower is responsible for the repair or replacement of the
product in the case that issues are caused by manufacturing faults or component errors. LifePower is not required to
replace or repair any product if the defect has been caused by damage, misuse, modifications or alterations that were
applied by the user after the date of purchase. Return the faulty unit to your original local dealer and include the
purchase receipt along with a note describing the problem.
Please contact LifePower before returning the product, many issues have been solved this way. When contacting us
through the details below to report a product issue, please prepare visual content (photo and/or video) along with
your description. With this information we can provide better and faster help and make the necessary actions.
Important note: No user-serviceable parts inside. When device is opened, a seal will break and your warranty will be
void. If the unit is opened by a non-official service center the warranty will expire as well.
Service and support
LifePower offers service and warranty in accordance to European law, which means that in case of repair (both during and after the
warranty period), you should contact your local dealer. Please note: It is not possible to send repairs to LifePower directly, however we
will assist you during the process.
Please note that the customer is responsible for returning goods under warranty, including possible shipping charges. LifePower
and/or distributing partners will be responsible for the return of serviced or replaced products.
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