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Defect Cause Remedy
The appliance was opened too
many times or for too long.
uWait to see if the required temperature corrects itself.
If not, contact Customer Service (see 9.4 Customer Serv‐
ices) .
The temperature is set incorrectly. uTurn down the temperature and check after 24 hours.
The appliance is too close to a heat
source (oven, radiator, etc).
uMove the appliance or the heat source.
The appliance was not correctly
installed in the recess.
uCheck if the appliance was installed correctly and that
the door closes properly.
The door seal is
defective or needs
to be replaced for
another reason.
The door seal can be replaced. It
can be replaced without the need
for special tools.
uContact Customer Services (see 9.4 Customer Services) .
The appliance
builds up too much
ice or condensa‐
tion.
The door seal may have slipped out
of its groove.
uCheck that the door seal is well fitted in the groove.
9.3.2 Features
Defect Cause Remedy
The internal light
does not come on.
The appliance is not switched on. uSwitch the appliance on.
The door was open for longer than
15 minutes.
uInterior lighting turns off automatically after approx. 15
min. with the door open.
The LED interior light is faulty or
the lid is damaged.
uContact customer service (see 9.4 Customer Services) .
The freezer
compartment
cannot be closed.*
The lock is on when the door is
open.
uUse the handle again.
9.4 Customer Services
First check if you can fix the error yourself (see 9 Customer
help) . If you can't, contact Customer Services.
Please refer to the enclosed “Liebherr-Service” brochure for
the address.
WARNING
Unprofessional repair!
Injuries.
uHave any repairs and action - not expressly specified -
on the appliance and mains cable carried out by service
personnel only. (see 8 Maintenance)
uA damaged mains cable may only be replaced by the
manufacturer, the manufacturer’s Customer Service or a
similarly qualified person.
uIn the case of appliances with an IEC connector, the
change may be made by the customer.
9.4.1 Contact Customer Services
Make sure you have the following appliance data at the
ready:
qAppliance name (model and index)
qService no. (Service)
qSerial no. (S no.)
uLook up the appliance information on the display
(see Info) .
-or-
uReferring to appliance info on the nameplate
(see 9.5 Model plate) .
uNote down the appliance information.
uNotify Customer Services of the following: Give us the
appliance data.
wThis will help us to provide you with a faster, more accu‐
rate service.
uFollow any further instructions given by Customer Serv‐
ices.
9.5 Model plate
The model plate is behind the drawers on the inside of the
appliance.
Customer help
22 * Depending on model and options
22


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