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Defect Cause Remedy
be replaced for
other reasons.
The appliance is
iced up or conden‐
sation is building.
The door seal may have slipped out
of its groove.
uCheck the door seal is well placed in the groove.
9.3.2 Equipment
Defect Cause Remedy
The InfinitySpring
is not working.*
There is air in the system. uVent the water system (see Installation Instructions,
Water Connection).
The water connection is not open uOpen the water connection*
The water flow at
the InfinitySpring
is irregular.*
The aerator is not clean. uReplace the aerator. Contact Customer Service
(see 9.4 Customer service) .
HydroBreeze is not
keeping refriger‐
ated foods moist.*
HydroBreeze is not activated. uActivate the HydroBreeze.
There is not enough water in the
water tank
uFill the water tank.
There is dirt upstream of the
concentrator.
uClean the HydroBreeze.
The water tank is not properly
locked into place.
uMake sure the water tank clicks in properly.
The lid of the Fruit & Vegetable-
Safe is set to “low air moisture”.
uAdjust the lid of the Fruit & Vegetable-Safe to “high air
moisture”.
The interior light
does not turn on.
The appliance is not switched on. uSwitch on the appliance.
The door was open for longer than
15 min.
uThe interior light automatically switches itself off if the
door stays open for approx. 15 min.
The LED interior light is faulty or
the lid is damaged.
uContact Customer Service (see 9.4 Customer service) .
The freezer door
will not shut.*
The catch is locked with the door
open.
uTry the handle again.
9.4 Customer service
First check if you can fix the error yourself (see 9 Customer
support) . If this is not the case, please contact customer
service.
Please refer to the enclosed “Liebherr Service” brochure for
the address.
WARNING
Unprofessional repair!
Injuries.
uRepairs and work on the appliance and the power supply
cable not described in the Manual (see 8 Maintenance)
should only be carried out by a qualified service provider.
uA damaged power cable may only be replaced by the
manufacturer, the manufacturer’s Customer Service or a
similarly qualified person.
uFor appliances with an IEC connector, the change can be
made by the customer.
9.4.1 Contact Customer Service
Make sure to have the following appliance information to
hand:
qAppliance name (model and index)
qService no. (service)
qSerial no. (S no.)
uShowing appliance info on the display (see Info) .
-or-
uReferring to appliance info on the nameplate
(see 9.5 Rating plate) .
uTake note of the appliance information.
uInform Customer Service: Tell us the problem and the
appliance details.
wThis will help us give you fast and accurate support.
uFurther instructions from customer service will follow.
9.5 Rating plate
The nameplate is located behind the drawers on the inside
of the appliance.
Customer support
26 * Depending on model and options
26


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