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Before you call for service...
Common
Issues
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
Problem Possible Causes What To Do
The air conditioner is
unplugged.
The fuse is blown/circuit
breaker is tripped.
Power failure.
Airflow is restricted.
The THERMOSTAT may
not be set high enough.
The air filter is dirty.
The room may have been
hot.
Cold air is escaping.
Cooling coils have iced up.
Ice blocks the air flow and
stops the air conditioner
from cooling the room.
Make sure the air conditioner plug is pushed
completely into the outlet.
Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker.
If power failure occurs, turn the mode control to
Off. When power is restored, wait 3 minutes to
restart the air conditioner to prevent tripping of the
compressor overload.
Make sure there are no curtains, blinds or furniture
blocking the front of the air conditioner.
Turn the knob to a higher number. The highest
setting provides maximum cooling.
Clean the filter at least every 2 weeks.
See the care and maintenance section.
When the air conditioner is first turned on you need
to allow time for the room to cool down.
Check for open furnace floor registers and cold air
returns.
Set the air conditioner's vent to the closed position.
See Air Conditioner Freezing Up below.
Set the mode control at the High Fan ( ) or
the High Cool ( ) with the thermostat at 1 or 2.
Air conditioner
does not start
Air conditioner
does not cool as it
should
Air conditioner
freezing up
You may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy
days or when the humidity is high. This design feature helps remove moisture and improve efficiency.
You may hear the thermostat click when the compressor cycles on and off.
Water will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from
the outdoor side of the unit.
The fan may run even when the compressor does not.
Fan
Only
High
Cool
Normal Operating
Abnormal Operation
15


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