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Laurastar international guarantee
The present guarantee does not, in any way, affect the
statutory rights of the user pursuant to the national
legislation in force governing the sale of consumer goods,
including the rights set out by Directive 2011 / 83 / EU of
the European Parliament and of the Council of 25 October
2011 on certain aspects of sales and guarantees for
consumer goods, or the rights held by the user, by virtue
of the sales contract, with regard to the respective vendor.
In the event that an appliance sold by Laurastar contains
manufacturing defects, Laurastar shall be liable for the
complete elimination of these defects within the scope
dened below.
1. Scope of cover
This guarantee only applies to products manufactured by
or on behalf of Laurastar, which may be identied by the
brand, the trade name or the Laurastar logo afxed to the
product. The guarantee does not apply to non-Laurastar
products, accessories or spare parts.
This guarantee shall be applicable only if the appliance
becomes unusable, or if its use is signicantly hindered,
due to a manufacturing defect, an assembly defect or a
defect in the material of the appliance, and if this defect
was already in existence when the appliance was supplied
to the user.
It shall not be applicable, in particular:
If the hindrance to use of the appliance is due to
professional use of the appliance, namely intensive use for
which the user receives monetary remuneration
• To normal wear and tear of the appliance’s components
and accessories
• To an intervention by a third party or a repairer not
approved by Laurastar
• To failure to comply with the instructions contained
in the Instruction Manual, specically the warnings
concerning start-up, use and maintenance of the
appliance
• To non-compliant use.
The concept of “non-compliant use” notably includes
damage caused by:
• The fall of the appliance or of a component
• Blows or marks resulting from negligence
• Keeping the Softpressing soleplate on the iron
permanently
• Failure to rinse the boiler
• Use of water that does not comply with the
specications
• Use of non-Laurastar products, accessories and spare
parts.
2. Entitlements held by the user
When a user asserts, in a manner compliant with the
present guarantee, an entitlement arising from said
guarantee, Laurastar shall be free to implement the
most appropriate method for eliminating the defect. This
guarantee does not grant the user any entitlement or any
additional right; in particular, the user may not claim for
reimbursement of expenses in relation to the defect,
or compensation for any consequential loss or damage.
Moreover, transportation of the appliance from the user’s
place of residence to Laurastar's premises, and return
transportation, shall be carried out at the user’s risk.
3. Term of validity
This guarantee is only valid for the entitlements that it
accords to the user and that the user has asserted against
Laurastar within the guarantee term.
The guarantee term is one year for countries that are
not members of the European Union and two years
for European Union Member States and Switzerland,
calculated from the date of delivery of the appliance to the
user. If defects are notied after the guarantee term has
come to an end, or if the documents or items of evidence
that are necessary to assert the defects in accordance with
the present declaration are not present until after the end
of the guarantee term, the user shall not hold any rights or
entitlements by virtue of this guarantee.
4. Immediate notication of defects
When the user discovers a defect in the appliance, he / she
undertakes to communicate this to Laurastar without
delay. If the user does not do so, he / she shall lose the
entitlements afforded by the present guarantee.
5. Methods for asserting entitlements arising from
the present declaration
In order to assert the entitlements resulting from this
guarantee, the user must contact the Laurastar Customer
Service department (see page 8), either:
• by telephone
• by e-mail or
• by fax.
He / she must follow the instructions from the Customer
Service department and send, at his / her own risk:
• The appliance with the defect(s)
• A copy of the purchase contract, of the invoice, of the
till receipt or any other suitable document as evidence
of the date or place of purchase.
The Customer Service department is available to provide
any additional information on this subject.
14


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