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Troubleshooting
To reduce the risk of fire, electric shock or injury, unplug the appliance from outlet
before servicing.
Problem
Possible cause
Solution
The unit does not power on The unit is not plugged in
or turned ON.
Make sure the unit is
plugged into a proper
outlet and the switch is ON
(I).
Reduced steam or no steam
Water tank is empty. Fill the water tank.
Blocked steam nozzle. Remove the head and clean
the nozzle.
Lime scale deposit. Follow the cleaning
procedure in this User’s
Guide to remove lime scale.
Steam escapes from
connections
Attachment is not
connected properly.
Turn the unit OFF, allow it
to cool down and
disconnect the accessories
and reattach them properly.
Debris or obstructions at
the connection points.
Remove the accessory and
check and clean connection
points.
The cleaning cloth becomes
wet
The cloth gets saturated
with water.
Remove wet cloth and
replace with a new cleaning
cloth (optional item) or
allow cloth to cool and then
wring out and reattach.
Pale residue left on the
floor
The steam sweeper is in the
same position for too long.
Can be removed with
household. White vinegar
or a decalcifying product.
Alternatively reheat the
area for one minute and
residue should be removed.
The steam sweeper stops
sweep.
Large trash or hair on the
brush or the sweeper is
used for more than 15
minutes.
Turn off the sweep switch
and clean the trash on the
sweeper brush and turn on
the switch after 7-10
minutes.
21


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