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Check phone information
Go to Settings > About phone.
You can view your phone’s status including battery, IMEI, IP address, serial number, etc., and check the
legal information, model number, and Android version.
Update your phone’s operating system
When your phone has a WLAN or mobile data connection, its Android system automatically checks
for system updates and notifies you. Swipe down the notification drawer and touch the system update
notification to start update process.
You can also perform a manual update check by going to Settings > About phone > System
updates > Check now.
Troubleshooting
This chapter explains frequently asked questions and common problems that may occur while using
your phone. If a problem continues, contact the Kogan customer support service center.
Power/Battery
Touch screen
NOTE: Before updating your phone’s operating system, ensure that:
You have backed up your phone’s important data to your computer or a storage device.
Your phone has minimum 50% battery power left.
Your phone has a WLAN or mobile data connection (WLAN is recommended).
Using mobile data connection may cause additional charges for data services. Contact your service
provider to check details of your data tariff plan.
My phone does not turn on.
If your phone’s battery is completely discharged, your phone cannot be turned on immediately even
when connecting to a power outlet. Allow your phone to charge for a period of time before turning it
on.
Press and hold your phone’s power button for more than two seconds, until you feel your phone
vibrate.
Follow the instructions below when using the touch screen.
Please use the pad on the end of your finger to touch the screen.
To avoid damaging the screen, don’t hit the screen with sharp or hard objects.
Don’t apply excessive pressure or force to the screen surface.
Clean the screen with soft dry cloth. Don’t use harsh chemicals or cleaning solvents such as paint
thinner or alcohol.
Don’t use any type of adhesive on the screen surface.
Why does the screen turn off when I hold my phone close to my ear during a call?
To avoid touching the screen unintentionally, your phone’s proximity sensor automatically turns off the
screen as you hold your phone close to your ear.
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