Manual KitchenAid 720-0819A (page 29 of 31) (English, French, Spanish)

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Grill wi

ll not light

 Is the

20 lb LP gas fuel tank valve tur

ned off?

Turn the 20 lb LP gas fuel tank on.

 Is the grill properly connected to the gas supply?

Contact a trained repair specialist or see Installation

Instructions.

 Is there gas in the 20 lb LP gas fuel tank?

Check the gas level.

 Is the igniter working?

Check that the igniter battery is properly installed or check to

see if the battery needs to be replaced. See the “Replacing the

Igniter Battery” section.

Check to see if the grill will match-light. See “Manually Lighting

the Main Grill” in the “Outdoor Grill Use” section.

Check for loose wire connections to the igniter or electrodes.

Check to see if debris is blocking the electrodes.

If a spark occurs anywhere but the igniter tip, replace the igniter.

Burner flame will not stay lit

 Is the gas supply fully turn

ed on?

Check that the 20 lb LP gas fuel tank valve is fully open.

 Is the gas supply in the 20 lb LP fuel gas tank low?

Check the gas level.

 Is the burner properly installed and in good condition?

Check that the burner is installed properly. Check for defects

in the burner.

Flame is noisy, low or erratic

 Is the gas supply fully turn

ed on?

Check that the 20 lb LP gas fuel tank valve is fully open.

 Is the gas supply in the 20 lb LP fuel gas tank low?

Check the gas level.

 Does only one burner appear low?

Check and clean the burner ports if clogged or dirty. See

“General Cleaning” section.

 Is the gas supply hose bent or kinked?

Straighten the gas supply hose.

 Is the flame noisy or lifting away from the burner?

Burner may be getting too much air. Check the air shutter

adjustment, see “Check and Adjust Burners” section.

 Is the burner flame mostly yellow or orange?

Grill may be in an area that is too windy, or not receiving

enough air. Check the burner air inlets for obstructions.

Check the air shutter adjustment, see “Check and Adjust

Burners” section.

Excessive flare-ups

 Is there excessive fat in the food being grilled?

Keep flame on low or turn one burner off.

Keep the hood up when grilling to avoid excessive flare-ups.

Move food to the warming rack until flames subside.

To avoid damage to the grill, do not spray water on gas flames.

Low heat

LP Gas:

For outdoor grills using a 20lb LP gas fuel tank, slowly open the

tank valve.

NOTE: If flow limiting device activates, your grill may not light. If

your grill does light, the flames will be low and will not heat

properly

1. Turn tank valve and all control knobs off and wait 30 seconds.

2. After shutting off the tank, very slowly open the tank valve and

wait 5 seconds before lighting.

3. Light the burners one at a time. See “Lighting the Main Grill”

section.

Natural Gas:

Gas pressure is affected by size and length of the gas line from

the house to the grill. Contact a qualified gas technician to provide

the Natural gas supply to the selected grill location in accordance

with the National Fuel Gas Code ANSI Z223.1/NFPA54 - latest

edition and local codes.

ASSISTANCE

Before calling for assistance, please

check “Troubleshooting.” If

you still need help, follow the instructions below.

When calling, please know the purchase date and the complete

model and serial number of your appliance. This information will

help us to better respond to your request.

If you need replacement parts

If you have questions or need to order replacement parts, contact

Customer Service Center at 1-877-373-2301

Please direct all correspondence to:

Nexgrill Industries, Inc.

5270 Edison Avenue

Chino, CA 91710

Please include a daytime phone number in your correspondence.

TROUBLE SHOOTING

or email to

CustomerSerice GrillServices.com

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KitchenAid 720-0819A Manual

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