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5. Frequently Asked Questions
Q: What memory cards can the Digital Picture Frame read?
A: Compatible memory cards include Secure Digital™, Multi-Media Card™, Memory Stick™, Memory
Stick Pro™~ Memory Stick Duo™, Memory Stick Pro Duo™.
Q: I set up the Digital Picture Frame; why does it not turn on?
A: The adapter may be not securely connected to the Digital Picture Frame or wall socket, or the
Power Switch may not be on. Please check if the adapter is properly plugged to the Digital Picture
Frame and the wall socket.
Q: I have a memory card in the Digital Picture Frame; why can't I view my photos?
A: First, check whether the memory card is one of the listed above and the images are one of the
formats listed in the Specification. Second, turn the Digital Picture Frame off and make sure that the
memory card is facing the correct direction and is inserted all the way into the card slot and. Third,
turn the Digital Picture Frame on; you should see the Select Mode Screen. Follow the instruction of
Card Selection to select your memory card.
Note: Some digital cameras save images in other formats. Please refer to your cameras manual if
your photo format is not listed in the Specification.
Q: Why is the picture display slower with some pictures and faster with others?
A: Higher resolution pictures will be loaded slowly. Try to use lower resolution pictures or down
sampling your images. See your camera’s operating manual for details on downsizing your photos.
Q: Does the Digital Picture Frame support all JPEG files?
A: No. The Digital Picture Frame supports the JPEG files taken by a digital camera. It may not read
all image files downloaded from the Internet or from other graphic applications.
6. Warranty conditions
This product is subject to the legal warranty periods relating to manufacturing faults and defects.
Substance of the warranty:
1. In the event of malfunctioning caused by manufacturing defects JOBO AG will repair or
replace the defective product at its own discretion.
2. JOBO AG and its suppliers do not assume any liability for data losses occurring during
operation of the device or consequential damage resulting from this. Under no
circumstances will JOBO AG assume liability for any direct, concrete or special damage or
consequential damage like for example damage to or loss of property or devices, loss of
profits or sales, costs for spare parts, expenditure or inconvenience caused by the
interruption of service or any other damage. The user will be exclusively responsible for
the loss, damage or destruction of data during the operation of a JOBO product. Under no
circumstances will JOBO AG be liable for the recreation of such data. Under no
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