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NLA
S AVE THESE INSTRUCTIONS
(299NL) SPA (JET + BUBBLE) ENGLISH 7.5” X 10.3” PANTONE 295U 05/10/2017
English
Page 25
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
NO DISPLAY/SPA
CONTROL UNIT
DOES NOT WORK
Spa is unplugged or off.
Control panel cable plug loose.
• Power failure.
• RCD tripped.
• RCD broken.
Ensure the spa is plugged and switched on.
Ensure the control panel cable plug is rmly
attached to the control base receptacle.
Check power source.
Reset the RCD.
Contact Intex Service Center.
HOUSEHOLD
CIRCUIT BREAKER
TRIPPED
Circuit breaker under rated.
Overloaded circuit breaker.
An electrical fault in the line.
Ensure correct circuit breaker rating.
Provide a dedicated circuit breaker feeding the
spa electrical outlet only.
Contact a qualify electrician to correct the
electrical fault.
NOT HEATING
PROPERLY
Temperature set too low.
• Dirty lter cartridge.
Water temperature decreasing during
heater STANDBY mode.
Heating element failed.
Increase the temperature and attach the spa
cover.
Clean or replace the lter cartridge in time.
If heater is in STANDBY mode, press the ame
button twice to heat up the water to the set
temperature.
Contact Intex Service Center.
JET FUNCTION
DOES NOT WORK
Jet pump is too hot. Turn off and unplug the spa. Let it cool down and
restart all over again.
If problem persists contact Intex Service Center.
JETS OUTPUT ARE
WEAK
Low water level.
Obstruction in the suction inlet inside
the tub.
Jet nozzles clogged or dirty.
Jet nozzles plumbing pipes damaged.
Add water between MIN and MAX level.
Ensure suction inlet is not covered or blocked.
Clean any dirt inside the jet nozzles.
Contact Intex Service Center.
JET AIR CONTROL
KNOB NOT
WORKING
Jet nozzles clogged or dirty.
• Jet air ow plumbing inside the spa tub
damaged.
Clean any dirt inside the jet nozzles.
Contact Intex Service Center.
FILTRATION PUMP
NOT WORKING
• Dirty lter cartridge.
Filtration inlet and/or outlet clogged.
Filter pump motor failed.
Clean or replace the lter cartridge in time.
Check and clean ltration inlet and outlet
regularly.
Contact Intex Service Center.
WATER NOT CLEAN Cartridge assembly not properly
attached.
• Insuf cient ltering time.
• Dirty lter cartridge.
Improper water maintenance.
Filtration inlet and outlet clogged.
Ensure the cartridge assembly is properly
attached.
• Increase ltration time.
Clean or replace the lter cartridge in time.
Keep the spa water properly sanitized. Refer to
the chemical manufacturer’s instructions.
Check and clean ltration inlet and outlet
regularly.
PUMP
CONNECTORS ARE
NOT LEVEL
WITH THE SPA
CONNECTORS
One characteristic of PVC is that
it changes shape, which is normal.
Elevate the pump with wood or another type of
insulated material to bring the pump’s connectors
level with the spa’s connectors.
25


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