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Instant Pot Duo Viva - 2020 Manual

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46 | support@instantpot.com | 1-800-828-7280 instantpot.com | 47
Troubleshooting Troubleshooting
Register your Instant Pot today!
If your problem persists or if you have questions, get in touch with a Customer Care Advisor
through our chat widget at instantpot.com/#chat, by email at support@instantpot.com or by
phone at 1-800-828-7280.
Problem Possible reason Try this
Occasional clicking or
light cracking sound.
The sound of power switching and
expanding pressure board when
changing temperatures.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of the inner pot.
Make sure the heating element is dry before
inserting the inner pot back into the cooker
base.
Difculty closing the lid.
Sealing ring is not properly installed. Reposition the sealing ring. Make sure it is
snug behind the sealing ring rack.
Float valve is in the popped-up
position.
Gently press the oat valve downward with
a long utensil.
Contents in cooker are still hot.
Hold the quick release button down until in
the Vent position as you lower the lid onto the
cooker base slowly, allowing heat to dissipate.
Difculty opening the lid.
Contents may be under pressure. To avoid scalding injury,
DO NOT attempt to force the lid open.
Pressure inside the cooker.
Release pressure according to recipe.
Only open the lid after the oat valve
has dropped down.
Float valve stuck in the popped-up
position due to food debris
or residue.
Make sure steam is completely released by
quick releasing pressure, then press the oat
valve gently with a long utensil.
Open the lid cautiously, then thoroughly
clean the oat valve, surrounding area, and lid
before next use.
The inner pot is stuck to
the lid when the cooker is
opened.
Cooling of the inner pot may create
suction, causing the inner pot to
adhere to the lid.
To release the vacuum, press the quick
release button down until it clicks into
the Vent position.
Problem Possible reason Try this
Steam leaks from side
of lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or not
installed properly. Replace the sealing ring.
Food debris attached to the sealing
ring.
Remove the sealing ring and clean it
thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped or
off-center.
Remove the sealing ring from the lid, then
check the sealing ring rack for bends or
warps. Contact Customer Care.
The inner pot rim may be
misshapen.
Check for deformation and contact Customer
Care.
The oat valve does not
rise.
Food debris on the oat valve or
oat valve silicone cap.
Remove the oat valve from the lid and clean
it thoroughly. Perform the Initial test run to
check for function and record your ndings.
Contact Customer Care.
Too little liquid in the inner pot.
Check for scorching on the bottom of the
inner pot. Add thin, water-based liquid to the
inner pot according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
Float valve silicone cap damaged or
missing.
Install or replace the oat valve and/or
silicone cap.
Float valve obstructed by lid-locking
mechanism.
Tap the oat valve with a long utensil. If the
oat valve does not drop, turn the cooker off.
Contact Customer Care.
No heat in the inner pot.
Perform the Initial test run to check for
function and record your ndings. Contact
Customer Care.
Inner pot base may be damaged.
Perform the Initial test run to check for
function and record your ndings. Contact
Customer Care.
Minor steam leaking or
hissing from the steam
release valve during the
cook cycle.
Quick release button is not in the
Seal position.
Flick the quick release button to make sure
it is in the Seal position.
Cooker is regulating excess
pressure. This is normal; no action required.
The display remains blank
after connecting the
power cord.
Bad power connection or no power.
Inspect power cord for damage. If damage is
noticed, contact Customer Care.
Check outlet to make sure it is powered.
Cooker’s electrical fuse has blown. Contact Customer Care.
… 24


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