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S
I
U
2.14
EN
USER MANUAL
Troubleshooting
Effect Causa Solution
The air conditioner cannot be configured on
the iOS smartphone
iOS smartphones do not automatically identify
the WiFi network which was renamed during
configuration of the App.
Go to the telephone's settings and select
the 2.0 unit's WiFi network with the name
assigned to it during configuration of the App.
Remote configuration is unsuccessful The WiFi network may be weak. Check the signal power
The air conditioner's WiFi cannot be found
The WiFi transmitter may be switched off
OR the air conditioner may already be
configured in "Remote control"
Ensure that there is power to the device
Several air conditioners in the house cannot
be configured
During configuration, two or more air
conditioners are on
Configure one air conditioner at a time:
therefore, switch on one at a time, keeping all
the others off, and start the configuration.
The air conditioner cannot be controlled
through the App
The problem is connected to the version of
the air conditioner.
The version that allows control of the air
conditioner through the App is 1.0.36. Check
your version by accessing the app menu:
one of the menu items must be "firmware:
1.0.36". In the case of a previous version,
contact INNOVA service.
During configuration of the remote control,
the WiFi network does not work
The password contains special characters
Enter a new password using only the
permitted alphanumeric characters:
from "A"
to "Z" (uppercase and lowercase), from "0"
to "9", "-", "_", ".".
Special characters are not permitted.
The air conditioner scheduling section cannot
be accessed
Scheduling of the 2.o is possible only after
remote control has been configured.
Ensure that you have configured remote
control, accessing the dedicated section
from the App menu. Otherwise, configure it
as explained on page 15.
Immediately after carrying out remote
configuration, the name of the air conditioner
is "TEMP"
This is a synchronisation problem between
the air conditioner, the server and the
smartphone.
Wait a few minutes.Otherwise, shut down
and restart the air conditioner.
MQTT Server Problem The server is in maintenance Wait
Faults on the display:
errors E7, E6 and other alarms
See page 10
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  • i need a simple instruction on hoe to operate the remote control for the innova2.0vertical 10-12DC Inverter A/C unit this is for a nursing home where the residents need the simple example please help i checked the operators manual and its to much for them to comprehend thanks Submitted on 15-7-2022 at 15:49

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Innova 2.0 Installation Guide - English - 20 pages

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