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Problem: The received audio is interrupted
Possible cause 1
The network data transfer is excessive.
Solution
Select a lower sampling rate value in the Sample Rates menu, or a different codec in the Codecs
menu, in the Connect Settings screen (Radio Operation mode Radio List screen [Settings])
.
First, select the lowest value. If the received audio is not interrupted with the setting, try a higher value,
and adjust to an appropriate value.
Possible cause 2
The capacity of the prebuffer is not enough.
Solution
Select a longer value in the Prebuffer (ms)eldintheConnectionSettingscreen
(Radio Operation
mode Radio List screen [Settings])
.
Selectasshortavalueaspossible,becauselongerprebufferscancauseadelay,andmakeitdifcult
to adjust the audio level.
Possible cause 3
Your PC is overloaded.
Solution 1
Shutdown other applications, if running.
Solution 2
Reduce the number of radios you are accessing with the Remote Utility.
NOTE:
•Ifyouareaccessingtheradiothroughanetwork,removingacheckmarkfromtheRetransmission box in the
Connection Setting screen
(Radio Operation mode Radio List screen [Settings])
can solve the problem.
•Youcancheckthesimpliedpacketroundtriptime,andtheaveragepacketlossintheRemoteUtility’sServer
List screen.
Problem: The connect settings cannot be changed
Possible cause 1
The radio is “OFFLINE.
Solution
Click [Connect] on the Server List screen to connect to the server.
Possible cause 2
“<<CONNECT>>” is displayed.
Solution
Click [Disconnect] on the Server List screen to disconnect from the radio.
Problem: The connect settings cannot be changed using the Remote Controller
Possible cause 1
The Remote Controller is connected to the radio.
Solution
Click [ ] to disconnect from the radio.
Packet round trip time
Average packet loss
6
TROUBLESHOOTING
“OFFLINE”
“<<CONNECT>>”
57


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