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English-85
Error message Possible causes What to do
No or bad
signal
The satellite dish is not pointing at
the satellite.
Adjust dish alignment.
Signal is too weak. &RQQHFWDVLJQDODPSOL¿HU
Satellite dish is too small. Change to a larger dish.
Problem with LNB. Change the LNB.
The aerial is not pointing properly.
Adjust aerial.
Check the cable from the aerial. If you
cannot resolve the problem, you may need
to have your aerial and installation tested
by a professional.
The channel is
scrambled or
not available.
The channel has a signal, but no
audio or video is provided.
The channel has not been deleted by
broadcasting company.
&RQ¿UPLIWKHFKDQQHOLVFXUUHQWO\RQDLU
Remove the channel from the channel list
and check for new transponder details.
The channel is for data broadcasting.
The channel cannot be viewed with the
appropriate model that supports data
channels.
Smartcard is not plugged in. Insert Smartcard.
Wrong Smartcard is in use.
Insert the appropriate Smartcard for the
channel(s) you wish to view.
Smartcard is not plugged in correctly.
Reinsert Smartcard; ensure that it is
inserted correctly.
Smartcard is damaged.
Contact your Smartcard retailer or channel
broadcaster for a Smartcard replacement.
Audio not
available
The channel has a video signal, but
no audio is provided.
Press the audio button on your remote
FRQWUROWRFRQ¿UPWKDWWKHFKDQQHOKDV
audio options.
CI module not
installed.
CI module is not installed. Insert CI module.
CI module is not inserted correctly Reinsert CI module.
CI module is not recognized.
Insert a different CI module to check if your
existing module is working.
Invalid CI
module
Wrong CI module. Insert the correct CI module.
CI module is not inserted correctly. Remove and reinsert the CI module.
CI module is damaged Replace CI module.
Short LNB
LNB cable is short. Replace LNB Cable.
LNB is internally short. Replace LNB.
Alien substance is inserted in LNB IN
port and port may be damaged.
Remove the alien substance and contact
local service center in case damaged has
occurred.
Error Message
Troubleshooting
77


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