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AU33
Trouble Shooting
Before contacting the customer service centre, make sure to read the tips
below carefully. If the problem persists after you complete the following
procedure, please contact HUMAX Australia Customer Service for further
instructions.
1. No message is displayed on the front display. (The product will not
switch on.)
• Check the main power cable and make sure it is plugged into a suitable
power outlet.
• Check if the ring in the front panel is blue. (It is orange on standby mode
by default)
• Check that the mains supply is switched on.
• Connect the power cable to a dierent power outlet.
• Check that the power switch is on at the rear of the product. (where
applicable)
2. No picture
• Make sure that the product is powered on and in operation mode. (Press
the STANDBY button and make sure that the ring in the front panel is
blue.)
• Make sure that the AV, HDMI or component cable is rmly connected to
the TV.
• Make sure that the antenna cable is properly connected to the product.
• Be sure to activate channel search.
• Check the brightness level of the TV.
• Check if the channel is currently on air.
• Make sure that STB or PVR is selected as input on the remote control.
3. Poor picture/sound quality
• Make sure there is no mobile phone or microwave oven near the product.
• Keep the power cable and the RF cable apart from each other.
• [Terrestrial] Adjust the antenna direction to get a better picture.
• [Terrestrial] If active antenna is being used and 5V antenna power is
needed, go to MENU>Settings>Installation>Antenna Power and set 5V
Antenna Power to On.
Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the
condition of the sound and picture may temporarily be poor. However, poor
sound and picture quality due to weather conditions cannot be accepted as a
malfunction of product.
4. No or poor sound
• Check that your AV, HDMI or component cable is connected correctly.
• Check the volume levels of your product and TV..
• Check if the product or TV is on mute.
• Check the audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point
directly towards the receiving part of the product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
• Set the remote control to STB or PVR mode, if you are using the universal
remote control. (where applicable)
6. Cannot make reservations.
• Check that no previous reservations are conicting with the new
reservation.
• The product has 2 tuners and therefore can only record 2 programmes at
the same time.
7. No password information is given.
• The default password is 0000.
8. Channel search does not work.
• Please make sure that antenna cable is appropriately connected to the
product.
[Terrestrial] Use the appropriate antenna capable of receiving VHF or UHF
channels for your area.
9. Cannot update new software.
• If your product is connected to the internet, you can go to TV Portal and
run the Software Update application to update new software.
• If your product is not connected to the internet, you can update new
software through USB. Please visit http://www.humaxdigital.com/au/
support/swdownload.asp for more information about how to update new
software through the USB.
Appendix
33


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