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Restoring to factory settings
Method 1: Press the Up button on the watch to open the app list, go to Settings > System &
updates > Reset, and follow the onscreen instructions to restore the device to its factory
settings.
Method 2: Open the Health app, touch Devices and your device name, and then select
Reset.
After you restore the device to its factory settings, data of all cards, system, and apps
(including data of linked bank cards, access cards, and the eSIM) in your account and
wallet will be removed from your device. Please exercise caution when performing this
operation.
Viewing the Bluetooth name, MAC address, SN,
model, and version number
Viewing the Bluetooth name:
Press the Up button on the device and go to Settings > About to view the Bluetooth name
of the connected device.
Alternatively, open the Health app and touch Devices then your device name to view the
Bluetooth name of the connected device.
Viewing the MAC address:
Press the side button on the device and go to Settings > About to view the MAC address of
your device.
Viewing the SN:
Press the side button and go to Settings > About to view the SN of your device.
Viewing the model:
Press the side button and go to Settings > About to view the model of your device.
The laser-engraved characters after the word "MODEL" on the back of the device indicate
the model name.
Viewing the version number:
Press the side button and go to Settings > About to view the version number of your
device.
Open the Health app, touch Devices then your device name, and touch Firmware update
to view the version number of your device.
Cleaning and maintenance
Keep the device and strap clean and dry to extend their service life. You can use a piece of
paper or soft cloth dipped in clean water to wipe the surface of your watch. When cleaning
the watch, pay attention to the following:
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