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2. The length of time required to finish the update is closely related your phone's network
condition. Please make sure you have a stable network condition when using mobile data or
Wi-Fi.
(3) OTA updates need your phone and the wearable device to be well connected. The time it
takes to update is related to the new version that needs to be downloaded and the Bluetooth
transfer rate (in normal situations this can be completed within 15 minutes). In some
situations, the update time will be longer. Thanks for your patience during the update. Do not
try to use the wearable device or the Huawei Wear app during the update.
4. After the installation package is transmitted from the Huawei Health app to the watch, the
watch needs to decompress and install the update package. The watch will display the update
animation (arrow or circle). Thanks for your patience during the update. This watch will
restart after the update package is installed.
6.17 My watch is unable to update
1. Your watch may be unable to update if the Huawei Health app is cleared from your phone's
background. To resolve this, open the Huawei Health, reconnect it with your watch, and then
try again.
2. If there is a message from the Huawei Health app prompting you that the update has failed,
connect your watch to the Huawei Health app, and try again. Make sure that your phone has a
stable network connection during the update.
3. If the issue persists, update your watch using another phone, then reconnect the watch to
the original phone.
6.18 Unable to find downloaded music in the Huawei
Health app
Your watch only supports music in mp3/LC_AAC format. If you have downloaded music in
another format, you will not be able to find the music in the Huawei Health app. Please
download the music in the correct format and try again.
6.19 Unable to receive notifications
Perform the following to troubleshoot:
1. Check whether your phone and your watch are running the latest versions. If not, update
them to the latest versions.
2. Check that your watch is connected to your phone via Bluetooth, and data between the
two devices can be synced properly using the Huawei Health app.
3. Check that the notification feature is enabled for your watch in the Huawei Health app,
and the push notifications feature is enabled for corresponding apps that you want to
receive messages from.
4. Check that you have disabled No Disturb on your watch, and you are wearing your
watch. Your watch will not vibrate to notify you of new messages when No Disturb is
enabled. To check whether you have enabled No Disturb, swipe down on the home
screen of your watch.
HONOR MagicWatch 2
User Guide
6 FAQs
Issue 01 (2019-11-26) Copyright © Huawei Technologies Co., Ltd. 49
53


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